Case Manager

6 months ago

Kelowna, Canada WCG Services Full time

**Who we’re looking for**:
**Role**:Case Manager

**Program**:WorkBC

**Status**:Permanent Full-Time (35 hours/week)

**Lo**cation**:Kelowna, BC

Like WCG, you believe in the power of work to transform lives. As a **Case Manager**, you’re part of a team that makes a difference by providing exceptional service to clients, employers and the community, and by extension, the Province of British Columbia through the WorkBC Employment Services program

You love communication and using your customer service focus to assist clients to find employment. As a Case Manager, you’ll motivate and support clients through employment-specific training opportunities. With a professional but empathetic lens, you’ll manage multiple client cases with the end goal of helping clients achieve and maintain sustainable employment, increased independence and self-sufficiency.

As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best support possible.

**What you’ll do**:

- Assess clients to determine eligibility and ability to look for work as part of a larger, individual action plan
- Case management of approximately 80-100 assigned clients in the primary information system (ICM), including, documentation in client eligibility determination, recording client progress, and referrals to interventions and results
- Meet WorkBC program goals and service utilization targets
- Maintain strong partner relationships internally and externally
- Work proactively to maintain Centre job board
- Attend Job Fairs and other employer related networking opportunities
- Host community and employer events
- Research and identify employers and sector opportunities on behalf of clients

**What you bring**:

- Experience coaching and mentoring clients, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders
- Knowledge of the local labour market, community resources and government assistance programs
- Knowledge of job search techniques, career development tools and issues relating to unemployment
- Strong digital literacy including social media and Microsoft Office Suite
- Adherence to confidentiality and professional codes of conduct
- Post-secondary certificate, degree or diploma in a relevant field
- Case Management experience required
- Certified Career Development Practitioner (CCDP) designation preferred
- Experience with provincial government and other online tools such as ICM and online employment services preferred

**What we offer**:

- Competitive salary of $54,300
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork

**_For complete job requirements, see the full Job Descript_**_ion _**_here_**_._**

**_ What is WorkBC? - Learn more here_**

**Passion and Lived Experience Matter**:

- WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone._
- WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process._

WORKBCOK

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