Boutique Manager

2 weeks ago

Kelowna, Canada Nestle Operational Services Worldwide SA Full time

REIMAGINE WHAT COFFEE CAN BE...

At **Nespresso**, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We **I*nspire, we **C**are, we **A**ct, and we i**N*novate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the **Nespresso** team And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

**Here’s why we think you should choose us**:

- Competitive wage + Quarterly and Annual Bonus
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
- Lifestyle spending Account
- Free coffee machine + Monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Pension plan with competitive employer contributions
- And much more

**Position summary**

We are looking for a Boutique Manager at our Kelowna Shopping Centre location. As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

**A day in the life**

**As a Boutique Manager, your main responsibilities will include, but not be limited to**:
**Sales and Customer Service**:

- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
- Maximize guest frequency, sales and acquisition of new club members in the boutique.
- Maximize capsule, accessories and machines sales in the boutique.
- Maintain current and up to date knowledge on coffee and the NESPRESSO product.
- Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.

**Leadership/Team Management**:

- Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
- Motivate and coach team to provide exceptional customer service in keeping with our brand image.
- Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation.
- Provide coaching and direction to the team in an effort to achieve operational goals. Consistently review KPI’s to identify problems, concerns and opportunities for improvements. Create action plan to achieve goals.

**Operations**:

- Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
- Recruit, hire and train the team.
- Establish annual sales forecasts and capacity planning with regional boutique manager
- Utilize tools and analyze financial reports to identify and address inventory and sales trends.
- Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
- Implement SOP’s and guidelines for the boutique ensuring team compliance.
- Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
- Deliver all requested weekly and monthly reports in a timely manner.
- In partnership with IT, ensure that IT systems function correctly.

**What will make you successful**
- 5+ Years of High-Volume Retail Management; the luxury retail space is an asset
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Experience in the food or coffee space an asset
- Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process._

**Nespresso Canada, a division of Nestle Canada

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