Regional Operations Manager
1 month ago
**Who We Are**
**SUMMARY
The **Regional Operations Manager (Retail Petroleum Facility Management) **oversees the safe and effective end-to-end delivery of maintenance activities within scope and budget, for a network of retail fuel and convenience outlets.
**KEY DUTIES & RESPONSIBILITIES**
**Regional Operations
- Works closely and collaboratively with vendors to define and align on scope and budget for maintenance activities ranging from priority break-fix (4 hours) to longer lead (30 days).
- Understands the impact of downtime to the client stakeholder chain from a financial and reputational perspective. Employs a customer centric approach to assign appropriate urgency and deliver business critical initiatives designed to minimize asset downtime.
- Uses exceptional stakeholder management skills to drive change and initiatives forward by gaining commitment and support from the all levels of the stakeholder chain (Client, BGIS management team, laterally with peers / support personnel and vendors).
- Is an avid ambassador for Health and Safety. Ensures compliance with BGIS health and safety requirements in the delivery of work through activities including but not limited to conducting regular planned job observations (PJO) and informal “talk not tick” interviews.
- Leads incident and loss of primary containment (LOPC) investigations. Actions LOPC learnings and/or best practices across the portfolio.
- Achieves contractually committed service level agreements (SLAs) related to asset downtime and availability.
- Manages daily interactions and maintains collaborative relationships with multiple stakeholders including: Client Facility Manager, Client Operations Team (including Territory Managers and Retail Associates), Vendors and Technicians.
- Manages operational and project budgets within scope, budget and committed timelines.
- Maintains awareness and knowledge of (and compliance with) all regulatory requirements for project and run the business initiatives.
- Ensures compliance with corporate and regulatory health and safety standards in the delivery of work (i.e. Petroleum Safety Orientation Training [POST]).
- Participates in planned capital optimization activities.
- Identifies opportunities to innovate through process improvement and/or technology to achieve greater efficiencies and productivity in and outside of the store envelope. This includes collaborating with peers and stakeholders on process development and implementation.
- Leverages experience, best practices and a sense of urgency to address customer facing issues in a timely and efficient manner.
- Seeks opportunities to reduce operating and sustainment costs for both BGIS and our Client.
**KNOWLEDGE & SKILLS**
- Must have petroleum retail operations and / or maintenance experience.
- Project Management experience an asset. Specifically, experience with equipment and / or asset-based initiatives is valuable.
- Able to drive change and deliver results through others. Proficient at working collaboratively with vendors and skilled trades employees to meet or exceed service objectives often remotely from the job site.
- Able to develop and implement processes and standard operating procedures.
- Strong negotiation skills. Able to present ideas and solutions in a manner that is both receptive to and considers the insights of others while being able to influence where necessary.
- Exceptional attention to detail and time management skills.
- Customer obsessed, strong service orientation. Strives to create memorable experiences for our Client, our Client’s customers and our internal stakeholders.
- Adaptable and resilient. Able to manage and shift focus across multiple, competing priorities.
- Empathetic to the experience at site level for the Retail Associate and Customer. Uses this lens to drive urgency for the resolution of business impacting events with the goal of maintaining Client satisfaction.
- Able to work independently and take initiative with mínimal supervision. Can identify opportunities, develop strategies to address the opportunity/need and take action.
- Exceptional stakeholder management and communication skills.
- Avid problem solver. Demonstrated ability to grasp the root cause of issues and develop interim and long-term solutions.
- Data-driven. Experienced in reviewing metrics to track progress/trends, celebrate successes and understand underlying business opportunities or issues.
- Able to lead and engage a team of vendors, skilled trade employees and drive performance to ensure all requirements are achieved.
- Minimum community college diploma or equivalent training (e.g. RPA, CET).
- Field experience and experience within in the Retail Oil & Gas business an asset (i.e. Territory Manager, petroleum station retailer)
- Strong working knowledge of Microsoft Office (notably Excel, Word and PowerPoint).
- Minimum 5 years’ experience with trade or vendor management at the supervisory or management level, or greater than
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