Ads Level 5
5 months ago
The Veterinary Teaching Hospital at the Atlantic Veterinary College is seeking applicants to fill a permanent, full time Client Service Referral Liaison position. This position is within the Client Services team of the Veterinary Teaching Hospital (VTH) at the Atlantic Veterinary College (AVC). The primary focus is to act as a liaison between referring veterinarians, clients, and hospital services, in support of an enhanced service for clients from referral to discharge, and beyond.
The Client Service Referral Liaison will support a streamlined referral process and improved client experience, facilitating improved efficiency of communication through the hospital, as well as providing a simplified, personalized experience for the client and their referring vet.
**RESPONSIBILITIES**:
**Referring vet, service, and client liaison duties**:
- To act as a liaison between referring veterinarians, clients, and hospital services
- To support a streamlined referral process and improved client experience
- To be a primary contact for referring veterinarians to receive routine and emergency referral requests, using the hospital’s referral processes actively and efficiently, including the online referral portal
- To receive, review and take appropriate action for routine and emergency referral requests from referring veterinarians, including clearly communicating internally and externally to gather all necessary referral documentation
- To provide a primary contact point for referral clients for scheduling appointments, clearly communicating expectations and answering questions, and connecting clients and the hospital’s clinical service teams to blend the clinical, administrative, and client-care aspects of a patient visit
- Interacting professionally with and facilitating communication between clients, referring veterinarians, students, and hospital staff
- Maintaining detailed electronic medical records in a veterinary emergency and specialty referral setting to ensure accurate communication logs and billing processes
- To** **take ownership of ensuring that the client and referring vet experience meets the expected high-standards of the referral hospital setting
**Client service team member duties**:
Provide relief support and back-up to the Client Services Representative reception team to:
- Process routine scheduled and emergency hospital admissions
- Greeting clients, receiving appointments, processing hospital admissions, and completing retail sales
- Generate invoices and process payments, including third party financing companies and insurance providers
- Generating invoices and processing payments, including third party financing companies and insurance providers
- Maintaining professional interactions during emotional/stressful situations
- To answer, direct and triage emergency calls appropriately and efficiently that come in through the main VTH phone lines
**General duties**:
- May be required to work a rotating shift
- May be required to work stat holidays and during university closures
- Must have proven ability to work independently under pressure and have an ability to diffuse conflict and confrontational situations
- Must have proven reliability as responsibilities include working alone as the primary client service representative for the hospital for both routine and emergency cases
- Maintain collegial and professional interactions and communication with colleagues, students, clients and referring veterinarians at all times
**QUALIFICATIONS**:
- Grade 12 graduation with completion of a recognized post-secondary program in a related area or an equivalent combination of education and work experience in a veterinary emergency and/or referral setting is required
- A minimum of two (2) years relevant work experience, or an equivalent combination of training / experience in a high-volume, client-facing customer service role is required
- Demonstrated experience as a referral liaison/coordinator in a veterinary hospital setting is preferred
- Business / accounting / cash handling experience in a veterinary hospital setting
- Strong computer and word processing abilities
- Excellent communication and interpersonal skills
- Ability to remain calm and professional while helping clients through emotional interactions
- Veterinary medical terminology diploma or equivalent veterinary clinical experience required
- Experience using electronic medical records and scheduling software is required with preference given to those with experience using RxWorks and Smartflow
- Experience using group text messaging software in a professional and educational setting is an asset
-
Ads Level 5
2 months ago
Charlottetown, Canada University of Prince Edward Island Full timeReporting to the Director of Student Affairs, the Administrative Assistant will oversee and manage all daily front desk activities. The position will provide administrative support to the Director as well as members of the Student Affairs team, including counselling and academic support professionals. The nature of this position requires an individual who is...
-
Ads Level 5
2 months ago
Charlottetown, Canada University of Prince Edward Island Full timeIT Systems & Services is seeking an Administrative Assistant for our fast-paced department. This individual will work closely with others to ensure the smooth and efficient operation of the department. **RESPONSIBILITIES**: Support the ITSS department and the campus community in the main areas of IT procurement, landline mobile and internet communications,...
-
Ads Level 5
2 months ago
Charlottetown, Canada University of Prince Edward Island Full timeThe Provincial ADHD Program is seeking an Administrative Assistant to work as part of the team who will support individuals who are living with attention deficit hyperactivity disorder (ADHD). The nature of this position requires an individual who is efficient in a multi-tasking work environment, has high levels of competencies in office-related computer...
-
Ads Level 5
6 months ago
Charlottetown, Canada University of Prince Edward Island Full timeThe UPEI Health & Wellness Centre has launched a Provincial ADHD Program for Adults on PEI. This program is funded by the Department of Social Development and Housing and UPEI. The program is seeking an Administrative Assistant to work as part of the team who will support individuals who are living with attention deficit hyperactivity disorder (ADHD). The...
-
Ads Level 5
7 months ago
Charlottetown, Canada University of Prince Edward Island Full timeThe UPEI Health and Wellness Centre is seeking an Administrative Assistant to provide reception and office operational support. The successful applicant will report directly to the Director of the Health & Wellness Centre. The nature of this position requires an individual who is efficient in a multi-tasking work environment, has high levels of competencies...
-
Ads Level 5
2 months ago
Charlottetown, Canada University of Prince Edward Island Full time**WHAT WE OFFER**: - Comprehensive fringe benefits package, including paid vacation, University holidays, defined benefit pension plan, group life, accidental death and dismemberment, and long-term disability insurance, employee and family assistance plan, supplemental health and dental plan, health spending account, travel insurance, optional life and...
-
Ads Level 5
2 months ago
Charlottetown, Canada University of Prince Edward Island Full time**RESPONSIBILITIES**: Provide core operational and administrative support to the chairs and/or directors, and to a large faculty. These core functions include: - Representing Faculty of Arts program units as the initial point of personal, electronic, and telephone contact, presenting a professional and congenial image to the public, faculty, students and...
-
Ads Level 5
2 months ago
Charlottetown, Canada University of Prince Edward Island Full timeThe Office of Continuing Education and Professional Development is seeking a detail oriented, well-organized professional to support the delivery of our suite of professional development courses and certificate programs. This is a fast-paced environment where high quality customer service is key. **RESPONSIBILITIES**: - Coordinate details for online and in...
-
Ads Level 5
5 months ago
Charlottetown, Canada University of Prince Edward Island Full timeThe Faculty of Nursing is seeking an Administrative Assistant to provide administrative and operational support. The successful applicant will report directly to the Dean and will provide administrative support to the Faculty of Nursing undergraduate and graduate programs in an efficient and timely manner. This is a multifaceted and challenging role which...
-
Ads Level 5
1 month ago
Charlottetown, Canada University of Prince Edward Island Full time**RESPONSIBILITIES**: Duties will include: - Providing welcoming, professional and confidential administrative support - Acting in a professional manner consistent with equity, diversity, and inclusion principles - Assisting with organizing and coordinating training sessions - liaising with other departmental administrative staff, scheduling, room bookings,...
-
Ads Level 5
6 months ago
Charlottetown, Canada University of Prince Edward Island Full time**RESPONSIBILITIES**: Working within the Colleague student information system, the incumbent will: - Update relevant admission decision fields in the student information system - Prepare and generate admissions decisions to students through established management communications procedures - Accurately and efficiently enter data and review both demographic...
-
Ads Level 5
2 months ago
Charlottetown, Canada University of Prince Edward Island Full timeThe UPEI Health and Wellness Centre is seeking Medical Office Assistants to work on a casual, as needed basis to provide reception and office operational support. The nature of this position requires an individual who is efficient in a multi-tasking work environment, has high levels of competencies in office-related computer technologies, experience using...
-
Ads Level 6
4 days ago
Charlottetown, Canada University of Prince Edward Island Full time**RESPONSIBILITIES**: - Coordinate the School’s administration office; maintain files; track recurring deadlines - Provide operational support to the Associate Dean and Faculty - Liaise with academic and support departments across campus - Organize meetings, prepare agendas, take and distribute minutes, book rooms - Manage schedules and appointments; book...
-
Ads Level 8
3 months ago
Charlottetown, Canada University of Prince Edward Island Full timeReporting directly to the Manager of UGME, the successful applicant is a crucial member of the Undergraduate Medical Education (UGME) team. They ensure that clinical teaching spaces are secured through regular communication and coordination with staff in the Clinical Learning and Simulation Centre (CLSC) and independently coordinate with students regarding...
-
Ads Level 6
5 months ago
Charlottetown, Canada University of Prince Edward Island Full timeThe Robertson Library is seeking an experienced administrative support person to become a member of its team. This position reports to and supports the University Librarian along with the needs of librarians and staff in the Library. This position requires an organized and professional person that will excel at supporting the operational needs of the...
-
Ads Level 6
5 months ago
Charlottetown, Canada University of Prince Edward Island Full timeAs part of the Capital Projects team, this position has three major roles; overseeing the capital project and restricted grant funded operating accounts; working closely with consultants/contractors/suppliers for pricing on campus projects and overseeing the ordering process; as well as preparation and writing of documents such as request for proposals,...
-
Senior Safety Manager
3 days ago
Charlottetown, Prince Edward Island, Canada Next Level Group Full timeAbout Next Level GroupWe are a leading organization in the industry, committed to delivering exceptional results while prioritizing the safety and well-being of our employees and clients.Job SummaryWe are seeking an experienced Safety Officer/Coordinator to join our team in Charlottetown, PE. This is a full-time position with a competitive salary range of...
-
Ads Level 7
2 months ago
Charlottetown, Canada University of Prince Edward Island Full time**WHAT WE OFFER**: - Comprehensive fringe benefits package, including paid vacation, University holidays, defined benefit pension plan, group life, accidental death and dismemberment, and long-term disability insurance, employee and family assistance plan, supplemental health and dental plan, health spending account, travel insurance, optional life and...
-
Ads Level 4
1 month ago
Charlottetown, Canada University of Prince Edward Island Full timeThe Department of Student Affairs is seeking applicants for a part-time (20 hours/week) Food Bank Coordinator. Reporting to the Manager of Student Culture and Community Standards, the Food Bank Coordinator is the lead in coordinating donations, volunteers, and mechanisms to help address food insecurity among UPEI students. While housed with Student Affairs,...
-
Ads Level 6
2 months ago
Charlottetown, Canada University of Prince Edward Island Full timeReporting to the Manager, Undergraduate Medical Education (UGME), in the Faculty of Medicine at UPEI, the Pre-Clerkship Curriculum Coordinator (PCCC) works closely with the Phase 1, 2, 3 Academic Program Administrator (APA), the Academic Program Assistant (Assessment), Academic Program Administrator (Research) and the Curriculum and Accreditation Advisor in...