Specialist, Fraud Operations
4 weeks ago
**_Come Build a Better Financial Future for all Canadians_**
At Neo, we’re building a more rewarding financial experience for all Canadians.
Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.
From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.
Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.
- LinkedIn’s Top Startup in Canada for 2022 and 2023
- Top-ranked mobile apps and credit cards
- Canada’s top-rated credit card
- Team of 700+ people
- 1M+ customers in 3 years
- 11K+ retail partners
**High Performance at Neo**
We recruit, hire, and build our company culture around these attributes:
**Teamwork**: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with.
**Ownership**: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.
**Professional Integrity**: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.
**The Role**
Our Financial Crimes team navigates through a fast-paced environment and knows how to switch gears to adapt to any scenario. They’re motivated team players who want to make things better, simpler, and stronger. The Specialist, Fraud Operations is dedicated to the prevention, detection and reporting of financial crime activity to protect Neo and its customers.
**What you’ll be doing**
- You’ll sift through data, alerts, and reporting to find patterns of unusual behavior in transactions that could indicate suspicious activity
- You’ll translate these patterns of activity into ad-hoc strategies to block and prevent fraudulent activity
- You’ll review suspicious events and identify where additional information is required to onboard customers
- You’ll investigate escalations from the Customer Experience team to identify instances of fraud and financial crimes
**What we are looking for**
- You have 2 years of experience in fraud and financial crime detection in the financial industry
- You are intellectually curious, and enjoy asking questions to identify the root cause of problems
- You’re capable of visually identifying and communicating patterns that do not fit known event patterns
- You’re highly analytical, have a strong attention to detail, and a proven ability to tackle complex problems
- You’re adept with intermediate computer systems and engines, and you’re keen to learn new tools
- You enjoy trying to think as criminals do in order to best defend against them
**Working at Neo**
Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.
The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.
We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.
Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.
Check out these videos from our employees to learn more about Working at Neo.
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