Customer Service Representative

5 months ago


Georgetown, Canada Saputo Inc. Full time

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter-from our manufacturing plants to our office locations and everywhere in-between.

Overview of the Role

Reporting to the Supervisor, Customer Service, you will act as a company ambassador and liaison between our valuable customers and internal departments, in a fast-paced, team environment.

How you will make contributions that matter:
- Working cross functionally with distribution, warehousing, supply chain & sales- Participate in driving customer value, above and beyond sales- Assisting team members with related duties such as special deliveries, delivery planning, promotional and holiday planning; special projects as required or assigned- Keying orders, route verifications, handling customer inquiries in a timely manner- Display competence, courtesy and professionalism at all times- Support and maintain Saputo Dairy Products Canada G.P.’s quality standards

You are best suited for the role if you have the following qualifications:
- Grade 12 or equivalent-
- One-year experience in a telephone sales / customer service environment preferred- Strong communication and interpersonal skills; excellent telephone manner is essential- Excellent data entry skills - speed and accuracy a must- Strong time-management, organizational, analytical and leadership skills- Ability to multi task in a dynamic environment both independently and as part of a team- Ability to work under pressure and establish priorities- Dependable with ability to work flexible hours (office open to 7 pm), including being available to work weekends & stat holidays as required- Bilingual (French) an asset (not a requirement)

We support and care for our employees and their families by providing:
- Competitive salaries- Advantageous corporate agreements- Group retirement pension plan with employer contribution- Purchase option of company stocks- Group RRSP- Health and wellness program in the workplace- Assistance program for employees and their families- Saputo products at a discounted price

Our story began in Canada in 1954, when the Saputo family's hard work and dedication created a thriving dairy business. More than 65 years later, our roots in this country remain strong with our Corporate Headquarters in Montréal. Today, we are a leading cheese manufacturer and fluid milk and cream processor in Canada with well-loved brands, such as Saputo, Alexis de Portneuf, Armstrong, Baxter, Dairyland, Joyya, Milk2Go, Milk2Go Sport, Neilson, Nutrilait, Scotsburn* and Woolwich Goat Dairy. Thanks to our national footprint, we're proud to bring our best to our customers and consumers, and have plenty of opportunities for our employees to grow in their own way. And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise.

Join the Saputo Dairy Products Canada team to make your contributions matter every day
- SCOTSBURN is a registered trademark and is used under license by Saputo Dairy Products Canada G.P.



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