Customer Service Representative

3 months ago


Georgetown, Canada Starship Freight Full time

Do you like working in a fast-paced environment? Are you good at multi-tasking and communication? Do you want to work in a small to medium-sized company where you can build relationships with co-workers at all levels? If so, we have the perfect job for you Starship Freight is looking to fill a new Tracing Coordinator position, available now

Celebrating over 35 years in business, Starship Freight is a third-party transportation logistics company, located in Georgetown, Ontario.

General Summary:
Provides customer service by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure a high level of customer satisfaction is maintained.

Compensation
- Competitive based salary
- Monthly bonus after 3 months
- 100% Company paid benefits after 3 months (includes an Employee Assistance Program)
- 2 Weeks Paid Vacation
- 1 Day Off Paid to celebrate your Birthday
- 3 Days Paid Sick Time
- 4 Days Paid Personal Time
- 1 Hour Lunch Breaks
- Rewards & Recognition Program through Nectar Software

Core Functions:

- Build relationships with current and future customers and suppliers.
- Responding to customer inquiries as related to services, and service and general inquiries.
- Ensure that service calls are performed in an accurate and timely manner.
- Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments as well as actions are taken.
- Compare disputed services with original requisitions and information from invoices.
- Schedule delivery appointments for customers to accommodate on-time deliveries.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Refer unresolved customer grievances to designated departments for further investigation.

Qualifications:

- 1-2 years experience in the trucking industry is preferred however not required.
- Strong communication skills in English.
- Possess excellent verbal and written communication skills.
- Strong organizational skills to manage multiple tasks at a time.
- Demonstrates ability for problem-solving ability to determine solutions for customers.
- Must be able to work both independently and within a team environment

Starship Hiring Policy

All hiring managers of Starship Freight will treat all job applicants with dignity and respect.

At no time during the interview process will any questions be asked that touch on any prohibited areas outlined in the _Human Rights Code (_age, ancestry, citizenship, race, place of origin, ethnic origin, colour, disability, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, and record of offences).
- Reference Checks_
- Offers of Employment_

Any offer of employment will outline the terms and conditions of employment, including any further steps that the applicant must agree to complete to be eligible for employment, such as a successful police records check.

Offers of employment will contain a probationary period of at least three months, so that both the employer and employee can trial the fit between the employee and the position, without any negative consequences.

Once the offer of employment is signed by the employee and any additional agreed terms have been met, the new employee may begin work at the agreed upon date. New employees will receive training about key policies and safety issues that pertain to their position or that are required by law.
- Personal Information_

Starship Freight will ensure any personal information collected during any stage of the recruitment and hiring process is retained in an appropriate manner and remains confidential.



  • Georgetown, Canada Freshouse Foods Ltd. Full time

    **Replenishment/Customer Service Representative** **About**: At Freshouse Foods, we create custom protein items with the help and direction of our partners. We want to build our creations to meet and exceed our customers needs. With over 60 years of major retail and foodservice experience, our expertise in product development has enabled us to react...


  • Georgetown, Canada CSN Uptown Collision Full time

    CSN Uptown Collision is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a leading auto body shop, we pride ourselves on delivering top-notch customer service and high-quality repairs. If you are passionate about providing exceptional service and have excellent communication skills, we want to...


  • Georgetown, Canada Saputo Inc. Full time

    At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? Overview of the Role Reporting to the Supervisor,...


  • Georgetown, Canada Saputo Inc. Full time

    At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and...


  • Georgetown, Canada Ontario Bollards Inc. Full time

    **Overview**: **Key Responsibilities**: - Serve as the primary point of contact for all customer inquiries, particularly regarding quotation requests and sales orders. - Efficiently prepare and process quotations and sales orders using NetSuite ERP. - Diligently maintain and update the CRM database with new leads and customer interactions. - Proactively...


  • Georgetown, Canada Heather's Bakery Gerogetown Inc Full time

    **Job Summary**: We’re seeking a friendly and enthusiastic part time Customer Service Representative to provide top-notch service to our customers. Ensuring that every guest feels valued and leaves with a smile. Your role will involve handling transactions, answering questions, and helping to maintain a clean and inviting atmosphere while also helping the...


  • Georgetown, Canada Heather's Bakery Gerogetown Inc Full time

    **Job Summary**: We’re seeking a friendly and enthusiastic full-time Customer Service Representative to provide top-notch service to our customers, ensuring that every guest feels valued and leaves with a smile. Your role will involve handling transactions, answering questions, and helping to maintain a clean and inviting atmosphere while also helping the...


  • Georgetown, Canada Heather's Bakery Gerogetown Inc Full time

    **Job Summary**: We’re seeking a friendly and enthusiastic part time Customer Service Representative to provide top-notch service to our customers. We need someone who can start working as early as 6 AM. Your role will involve handling transactions, answering questions, and helping to maintain a clean and inviting atmosphere while also helping the kitchen...

  • Sales Representative

    1 month ago


    Georgetown, Canada Uptown Communications, Rogers and Fido Authorized Dealer Full time

    Uptown Communications is an authorized Rogers and Fido dealership. We are here to support you on a journey towards a rewarding career. We strive towards embracing change and finding ways to do better, and we deliver on that commitment by fostering an environment of passion and innovation for all people. We are seeking self-motivated and dedicated...

  • Tracing Coordinator

    6 months ago


    Georgetown, Canada Starship Freight Full time

    Do you like working in a fast-paced environment? Are you good at multi-tasking and communication? Do you want to work in a small to medium-sized company where you can build relationships with co-workers at all levels? If so, we have the perfect job for you! Starship Freight is looking to fill a new Tracing Coordinator position, available now! Celebrating...


  • Georgetown, Canada The Mobile Shop Full time

    **The Mobile Shop Careers - Wireless Sales Representative** **What is The Mobile Shop?** Technology is a part of our everyday lives. We at The Mobile Shop connect thousands of Canadians every year with the newest and most innovative phones and plans that the market has to offer. Our Mobilists (Wireless Sales Representative) are our front-line advisors that...

  • Customer Service

    4 months ago


    Georgetown, Canada Puzzles Canada Full time

    **Job Overview** We are seeking a general staff member to join our team. We are a busy e-commerce business that is also open to the public. This position requires proficiency in a number of areas including shipping and receiving, stocking and customer service. **Responsibilities**: - Picking and packing orders - Inspect products to ensure they meet quality...


  • Georgetown, Canada BRC Business Enterprises Ltd Full time

    **Description** **THE OPPORTUNITY**: The Customer Experience Specialist will have the opportunity to oversee all stages of the order lifecycle from beginning to end and will use their expert customer service and organizational skills to ensure accuracy of orders. If you are self-starter who is interested in honing your customer experience skills, then this...


  • Georgetown, Canada OSL Direct Services Full time

    Job OverviewWe are seeking a highly motivated and driven Sales Representative to join our team at OSL Direct Services. In this role, you will be responsible for meeting with potential clients, introducing them to our fantastic products, and providing exceptional customer service.About the RoleThis is a full-time position that requires a flexible schedule,...


  • Georgetown, Canada Canoil Canada Ltd Full time

    **About Canoil Canada** **Duties** We are seeking a dynamic Inside Sales Representative to join our growing team at Canoil Canada. This role is crucial in bridging the gap between our valued customers and our internal departments, ensuring smooth operations and customer satisfaction. **Key Responsibilities** - Interface with external customers to...


  • Georgetown, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Georgetown, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 171 Guelph St, Georgetown, Ontario, L7G 4A1 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of...


  • Georgetown, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Georgetown, Canada UNITED LUMBER & BLDG Full time

    Our Georgetown location is looking to hire a Full Time **Yard Customer Service**. We offer employee benefits for full time employees with an added benefit of employee pricing!! **Job Duties**: - Serving Customers - Find products to fill customer’s order - Maintain lumber in orderly piles - Keep yard tidy - Material Handling - preparing orders - Safely...


  • Georgetown, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...