Client Liaison

7 months ago


Etobicoke, Canada Bond Consulting Group Full time

Bond Consulting Group is a unique professional services firm. We are a leading SR&ED consulting firm, located in Toronto. SR&ED stands for "Scientific Research & Experimental Development" - it is the name of the largest and most important corporate tax incentive program in Canada, available to all businesses in fields of science, technology, or medicine. The program is like a grant but is administered by CRA (The Canada Revenue Agency). Bond Consulting Group is an innovative firm, with an excellent reputation in the industry, boasting a fantastic corporate culture.

We are seeking a talented Client Liaison with great communication and problem-solving skills to join our team at our office in Central Etobicoke.

Job Specifications/Key Responsibilities:

- Build trust and rapport with a very large client list and respond to surveys.
- Assist with issues and any escalations that may arise.
- Respond to clients in a timely manner and provide accurate answers.
- Monitor and maintain client satisfaction through follow-ups to solve client problems.
- Review client strategies and schedule meetings/follow ups.
- Ask for referrals.

Required Qualifications:

- Bachelor's degree in Business Administration/Management, Communications, Public Relations, or a related field.
- Proven experience in a similar role.
- Minimum 2+ years of experience.
- Proficiency in using documentation tools and software such as Google Docs and Microsoft Office.
- Strong customer service, relationship management, documentation, and organizational skills.
- Ability to work independently as well as collaboratively in a team environment.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person



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