Community Manager

6 months ago

Edmonton, Canada Christenson Communities Full time

**Are you a friendly, caring professional who is passionate about providing exceptional senior care?**

If so, you should consider joining **Christenson Communities** We’re looking for a **Community Manager** to join our team in Edmonton, Alberta.

The Community Manager provides front line customer service to residents, potential residents, staff, contractors, corporate office and other service providers. This position has a large public relations focus with both residents and visitors, and has strong customer satisfaction accountability to the community residents.

This position leads and directs the overall operations of facilities including departmental staff, business development, and quality assurance, financial management, building maintenance, occupancy requirements, customer service and healthcare programs.

The Community Manager is responsible for ensuring and maintaining compliance with all applicable laws and government regulations and in accordance with residents’ needs, and organization’s own policies and procedures.

Christenson Communities has over 1,500 Retirement Living Suites located in Edmonton, Sherwood Park, St. Albert, Red Deer, Lacombe, and Rocky Mountain House. We offer a lifestyle that is worry-free, comfortable, fun, active, and social. With different lifestyle options including independent living, supportive living, and assisted living Christenson Communities is here to provide the best quality senior care services. Our values drive who we are: _**Celebrate Life; Honour People; Creative Spirit; Excellence through Experience.**_
- **Key Responsibilities**:_

**Site Management & Leadership**
- Responsible for overall operations of facility, acting as contact for all staff, residents, prospects, community organizations, Alberta Health Services and the public.
- Participates in the development of the facility annual operating and capital budgets and ensures conformance to approved budgets on an ongoing basis. Continually explore means of revenue enhancement and expense reduction.
- Develops an annual operating plan in collaboration with the Leadership Group and ensures goals are met.
- Ensures facility operations meets all performance metrics based on Key Performance Indicators (KPIs).
- Responsible for ensuring strategic priorities and initiatives are being met.
- Provides leadership for staff and residents including proactively solving problems and resolving issues.
- Maintains high employee engagement and satisfaction.
- Responsible for ensuring Staff Appreciation events and Employee Recognition and Rewards Program are implemented and on-going.
- Attends Residents’ Council Meetings (when requested) to discuss concerns, complaints, suggestions, or new initiatives the facility is developing.
- Ensures buildings, grounds, and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.
- Promotes the quality management program which assists the department /service in maintaining and promoting continuous quality service improvement to our customers.
- Meets with residents/family to resolve problems/concerns/complaints and reviews suggestions on an as needed basis and communicates on a regular basis with the residents and their families through the monthly newsletter, or other appropriate meetings.
- Represents and liaises the facility to various relevant community, professional, civic and service organizations.
- Ensures that all appropriate contacts, including area physicians, are established and maintained within the community in order to maximize the availability of potential tenants/residents and to obtain feedback with regard to the services required.
- Implements special projects or initiatives as needed.
- Provide information about services and amenities available in the building, the neighborhood, and community
- Possess a thorough knowledge of all Christenson Communities campuses (i.e., locations, types, building information, etc.)
- Inform public, residents, their families, prospective residents, and employees of the Urban Village and Aging in Place Campus concepts, community locations, services available, policies and procedures, and strategic corporate alliances and government programs (e.g. Alberta Health Services).
- Keep current regarding construction scheduling in order to provide information to residents.
- Oversee admin, housekeeping, recreation, and maintenance staff.
- Hire, train and supervise staff where applicable.
- Train and manage relief personnel for vacation coverage, etc.
- Train new site staff members for other Christenson Communities locations, as required.
- Assist with the creation, maintenance and implementation of site policies & procedures.

**Budgetary & Financial Considerations**
- Monitor site budget and ensure expenditures allocate with existing budget category.
- Consideration and monitoring of sites long-term capital plan

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