Produce & Bulk Manager (Danforth)

7 months ago

Toronto, Canada THE BIG CARROT NATURAL FOOD MARKET Full time

**Job Summary**:
The primary function of the Produce & Bulk Manager is to provide overall operational direction and profitability for both the Produce & Bulk Departments. The Produce & Bulk Manager will be responsible for the development and meeting of annual objectives in budgeting, sales, inventory management, staff development and management and policy compliance of the Produce & Bulk Department, in order to maximize profit and loss performance. Customer service is a big component of this position. The Produce & Bulk Manager is accountable for enforcing all policies and procedures to ensure excellent customer service is provided and to grow the profitability of the department.

**Responsibilities**:

- Responsible for staff recruitment and dismissals, departmental trainings, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling as per store policy and procedures and applicable laws.
- Creates a positive environment amongst department employees; motivates staff to take responsibility and to make decisions based on experience; ensures all pertinent information is shared with staff in a timely and appropriate manner
- Responsible for departmental financial analysis, annual sales and labour cost forecasting, sales targets, budgeting and inventory flow and management.
- Maintains departmental profitability, keeping track of monthly sales and labour costs and adjustments
- Ensures all Health and Safety protocols are followed and all produce department equipment are functioning properly; notifies the Operations Team of equipment malfunction.
- Ensures Organic Compliance and all other standards-related store policies and procedures are followed diligently; communicates effectively with Standards Coordinator regarding all pertinent issues within the department
- Attends managers’ meetings, regularly confers with store management on a regular basis regarding the state of the department
- _Perform any other job-related and/or managerial tasks at the discretion of the Store Manager or General Manager_
- Run the operations of the department including leading staff through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
- Oversees the general maintenance and appearance of the department by ensuring a safe and pleasing environment for both customers and staff; request store maintenance when required.
- Leads the interact with brokers and suppliers to order basic merchandise where applicable for the department.
- Executes sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.
- Assist on the sales floor when needed. Provides leadership and development for staff by communicating scheduling opportunities, providing regular performance feedback, and demonstrating recognition, appreciation, praise, and respectfully.
- Oversees scheduled hours and ensures that essential services of the department are always available; coordinates breaks, addresses daily needs of department; monitors shift responsibilities according to departments procedure manual.
- Takes the lead with staff orientation, training, coaching, and disciplinary actions of new and existing staff.
- This position involves managing tasks and supervising staff in accordance with Big Carrot policies, practices, and procedures and applicable laws. Responsibilities can include interviewing, hiring, training, directing, rewarding, and disciplining staff; appraising staff performance; and resolving complaints.

**Merchandising and Marketing Responsibilities**:

- Liaison between the Marketing and Advertising team, PR and the Standards Coordinator.

**Purchasing Responsibilities**:

- Negotiates with suppliers for favorable prices, terms, quality and delivery of all commodity produce items; maintain positive vendor relations; evaluate vendors and investigate and recommend new sources of supply. Maintain a working knowledge of vendors, products, market availability, and delivery schedules. Perform regular market analysis and regular price comparisons with competitors.
- Implement, update and evaluate the department’s pricing strategy in a manner that is consistent with the budgetary objectives and company wide pricing strategy.
- Perform active category management, strategically take advantage of special deals promotional opportunities offered by suppliers, brokers, and vendors. Ensure adequate and timely supply of promoted product.
- Weekly pricing for all TBC Produce Departments; weekly margin management to ensure to meet company margin goals; entering products into POS; resolve pricing and invoicing errors when necessary, keeping Accounts Payable informed of any errors and/or modifications.
- Work with Merchandising and Marketing Team to ensure appropriate marketing materials for planned promotions and coordinate all department demos.
- Work with Produce Managers on their department’s invent

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