District Manager

6 months ago

Toronto, Canada Bulk Barn Full time

About Us
Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and employees.

**Our Values**:

- High Standards
- Passionate
- Committed
- Exciting and Fun
- Supportive
- Customer Oriented

What We Offer
In addition to a competitive compensation program and employer-paid benefits, we also include:

- 32-hour flexible work-week program currently being tested
- Use of top-tier on-site fitness facility at our Corporate Head Office free of charge to employees

District Manager, Toronto and GTA
**Department**: Operations

**Reports to**: Regional Manager

**Location**: Downtown Toronto or surrounding area

ABOUT US
Established in 1982, Bulk Barn is Canada’s largest bulk food retailer with close to 300 stores and growing The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and employees.

**OUR VALUES**:

- High Standards
- Passionate
- Committed
- Exciting and Fun
- Supportive
- Customer Oriented

ABOUT THE ROLE
Oversee an assigned number of Corporate Retail Store Managers and Franchisees within downtown Toronto and the GTA to ensure compliance with:

- franchise agreements (as applicable),
- operating policies and procedures, and
- applicable provincial and federal legislation.

Work together with Corporate Store Managers to support them in the achievement of:

- operating efficiencies,
- revenue goals,
- profitability, and
- customer satisfaction.

Assist in the recruitment, hiring, training and development of all assigned Corporate Store Managers.

**Responsibilities**:
Communication
- Communications are to be professional, timely, thorough and proactive, whenever possible.
- All communications are to be delivered with consistency throughout the assigned region as directed by the Regional Manager and/or Regional Director.

People Management
- Work alongside the Corporate Store Managers to;
- Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
- Formally recognize strong performers within the assigned region.
- Manage Corporate Store Managers towards acceptable Store Operations/Human Resource audit compliance levels.
- Ensure the overall people plan of the area reflects high standards, bench and succession planning, coupled with consistent mentoring and people development.

Problem Solving
- Work with Corporate Store Managers and Corporate Retail teams to resolve issues proactively and/or as they arise and report unresolved issues to the Regional Manager and /or Regional Director for support.
- Work towards long term solutions to problems and share positive results with the Regional Team.

Accountability
- Follow the prescribed Store Operations processes to ensure that stores have accountability to expectations on a consistent and timely basis.

Job Knowledge
- Know our customer by interacting with them on the sales floor, observe shopping behaviors, and associate/customer experience.
- Understand and administer Operational and HR policies and procedures and ensure compliance with them, consistently between stores.
- Maintain a good understanding of our business, our competitors and how we can leverage our current assets in the surrounding market to ensure long term success.

Analytical Skills
- Understand how to access, print and read Back Office reports.
- Use back office reports to make recommendations on store sales, specified market and products to next level management.

Quality
- Set high expectations for excellent customer service and hold the Corporate Store Managers and Franchisees accountable to the measurable results associated.
- Ensure stores are "closing to open" and that throughout the day, clear and defined associate floor plans and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.
- Work with the Store Managers and Franchisees to ensure that the store merchandising environment is a point of differentiation aimed at getting a customer excited about the uniqueness of the offering, the possibilities that may exist, bringing product to life, inspiring a recipe of need, leading to a WOW marketing benefit.

Compliance
- Ensure stores are following Corporate policies and procedures.
- Complete Standard of Operations Report (SOP) audits twice per year, per store.
- Complete Product Range Reviews once per year, per store.
- Complete lightning visits several times per year to follow up on key responsibilities relating to the stores operation, per store.
- Follow-up with Corporate Store Managers on SOP Deviat

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