Volunteer Engagement Co-ordinator

3 weeks ago

Edmonton, Canada Stollery Children's Hospital Foundation Full time

Helping to give all kids the best chance to live a long and healthy life — that’s what we do at the Stollery Children’s Hospital Foundation. Is that what you want to do, too?

**The position**

We are looking for a volunteer engagement co-ordinator who will be responsible for providing a wide range of services in support of the Stollery Women’s Network (SWN) and volunteer engagement program to continuously engage volunteers in an expanding community which supports the evolving needs of the Stollery Children’s Hospital Foundation.

Everything we do is for Stollery kids and their families. As a member of our team, you’ll work in a trust-based, collaborative culture, with solution-focused team members who encourage ideas, take initiative, embrace change and celebrate successes.

**Key responsibilities**

Reporting to the program director, volunteer engagement and SWN, you will:
**Stollery Women’s Network program**
- Provide administration support for the advisory committee, bi-annual meetings, annual strategic planning session and other meetings and events as needed by preparing agendas, registration lists and name tags and assisting with logistics on-site as needed
- Provide logístical support for SWN’s Stollery Spotlight and Community Connect events
- Update materials such as onboarding package, terms of reference, role descriptions, calendar of events and distribution lists
- Maintain donor records in Raiser’s Edge, including inputting new members, updating current member information and pulling queries to support timely stewardship
- Update and maintain SWN dashboard metrics on an ongoing basis
- Track inventory and report on all products related to the Stollery Women’s Network
- Track and document volunteer hours in Volgistics
- Pull information from Raiser’s Edge and Volgistics for promotional purposes on a quarterly basis

**Volunteer engagement program**
- Assist in the implementation and continuance of a comprehensive volunteer engagement program that provides appropriate volunteer support for major events and Foundation initiatives
- Actively participate in building and maintaining engaging relationships with volunteers
- Provide input into volunteer activity to continuously build innovation and creativity into the programs and processes
- Update and maintain a comprehensive volunteer database in Volgistics; input and keep current related data in Raiser’s Edge on an ongoing basis, including tracking and documenting volunteer hours
- Update actions tab to record profiles in Raiser’s Edge of volunteers featured in Foundation’s social media and volunteer stewardship
- Create and administer volunteer satisfaction surveys, tabulate results and report findings
- Co-ordinate and oversee established volunteer event, administration, Hospital and community outreach programs and third-party events to ensure the programs consistently meet volunteer engagement metrics

**Recruitment and volunteer placement**
- Document, create, post and maintain active volunteer opportunities and role descriptions for volunteers within Volgistics
- Update Volgistics landing page monthly and volunteer landing page on the Foundation website and events calendar quarterly
- Assist active volunteers in managing their profiles in Volgistics as needed
- Maintain specific volunteer information of a core group of volunteers who can be assigned based on volunteer needs of the Foundation, and appropriately assign roles as needed
- Participate in opportunities with Foundation teams to assist in identifying requirements for volunteer support at key events

**Giving Comfort program**
- Lead the Giving Comfort program
- Maximize the number of items that can be dispersed by working with Hospital units and the delivery company for timely distribution
- Track inventory levels and reorder items as needed following approval from the Hospital
- Maintain the approved off-site storage facility to ensure it is clean, organized and follows health and safety standards
- Maintain the master spreadsheet in an effort to log orders and reorders, inventory levels, vendors, audits and costs
- Continuously look for operational improvements
- Participate in quarterly inventory spot checks and complete an annual full inventory check
- Oversee comfort item distribution shifts

**Other**
- Actively promote, participate in and be an ambassador of the Foundation’s fundraising activities and events
- Support policies and processes that maintain confidentiality and appropriate handling of volunteer information
- Co-ordinate internal support and resources as needed
- Participate in established volunteer outreach programs to ensure the programs consistently meet the volunteer engagement metrics
- Educated, ideally with a bachelor’s degree or diploma in a related field (e.g., volunteer management, HR) or a combination of equivalent skills and experience
- Experienced in volunteer management with a minimum of two (2) years leading and co-ord

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