Field E-business Trainer Specialist

1 month ago


Burnaby, Canada The Group Master Full time

**Master, for over 70 years**
We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United States.
**A Great Place To Work**
At Master, we offer a dynamic, stimulating, and enjoyable environment. With a strong belief in healthy and open communication, we embrace a close approach with all our colleagues. Teamwork is integral to our values, and it is through it that we achieve our greatest successes.

**What you will accomplish with us**:

- Training Development: Collaborate with cross-functional teams to design, develop, and maintain comprehensive training programs tailored to the needs of Sales Representatives, Branch Teams, and customers. Ensure training content aligns with the latest e-commerce tools, technologies, and best practices.
- Training Delivery: Conduct engaging and practical training sessions for Sales Representatives, Branch Teams, and customers through various channels, including in-person sessions, virtual webinars, and video tutorials. Adapt training methods to accommodate different learning styles and levels of technical expertise.
- Onboarding: Guide new customers through onboarding, ensuring a smooth transition onto the e-commerce platform. Provide expert guidance on platform navigation, product searches, order placement, and other relevant features.
- Continuous Education: Stay updated with industry trends and e-commerce advancements to enhance training content continually. Regularly assess the effectiveness of training programs and gather feedback to identify areas for improvement.
- Support and Troubleshooting: Offer post-training support to Sales Representatives, Branch Teams, and customers by addressing inquiries, troubleshooting issues, and providing solutions related to the e-commerce platform. Continue to gather feedback regarding the e-commerce platform and relay it back to the e-Business teams.
- Documentation: Develop and maintain training materials, user guides, FAQs, and knowledge base articles to facilitate self-learning among Sales Representatives, Branch Teams, and customers.
- Collaboration: Work closely with Sales, Marketing, Customer Support, and IT teams to ensure seamless integration of e-commerce training initiatives with overall business objectives.
- Metrics and Reporting: Track and analyze the effectiveness of training programs through key performance indicators (KPIs) and feedback mechanisms. Provide regular reports on training progress and areas for improvement.

**What You Bring to Our Team**:

- Bachelor's degree in Business, Marketing, Education, or a related field. Relevant certifications in training and e-commerce platforms are a plus.
- Proven experience (2+ years) in designing and delivering B2B training programs, preferably within the e-commerce or technology industry.
- Strong understanding of B2B e-commerce platforms, online transaction processes, and customer engagement strategies.
- Excellent presentation, communication, and interpersonal skills.
- Ability to adapt training methodologies to suit diverse learning styles and audience backgrounds.
- Detail-oriented with exceptional organizational and multitasking abilities.
- Proficiency in using e-learning tools, virtual training platforms, and multimedia software.
- Analytical mindset to evaluate training program effectiveness and make data-driven improvements.
- Knowledge of the HVAC or Construction industries is an asset
- Willingness to travel regionally and or nationally to different branches and customer sites as required.
- Bilingual an asset.

**Competitive Benefits: In addition to a rewarding career within our team, we offer**
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
- Flexible remote work policy



  • Burnaby, BC, Canada Residential Sales Specialist Full time

    Volunteer Experience · Work Experience · Work & Career RESIDENTIAL SALES SPECIALIST JOB DESCRIPTION Term: Full time, 40 hours/Per Week LX Hausys is an international building and decorative material company who have been in operation for over 70 years. We provide a variety of solutions that can revitalize a space through its business in the fields of...


  • Burnaby, Canada MBC Group Full time

    **Asbestos Abatement Instructor/Trainer** MBC Group is seeking an Asbestos Abatement Instructor/ Trainer to fill an Independent Contractor role in British Columbia. If you are a self-starter and enjoy providing senior-level technical support and assisting clients in managing their environmental concerns - especially indoor air quality and hygiene - we want,...

  • Sales Trainer

    1 month ago


    Burnaby, Canada All Write Insurance Full time

    Overview: We are seeking a highly motivated and experienced Sales Trainer to join our team. As a Sales Trainer, you will be responsible for developing and delivering training programs to our sales team, equipping them with the skills and knowledge needed to excel in their roles. This is a key position that will contribute to the growth and success of our...


  • Burnaby, Canada BC Housing Full time

    POSITION SUMMARY Reporting to the Manager, Program and Business Operations, the Technical Training Specialist is responsible for assessing IT training requirements for the organization and non-profit partners.He/she/they develops course curriculum and training materials and delivers all methods of technical training. The position also works closely...

  • Logistics Specialist

    1 month ago


    Burnaby, Canada Source Office Furniture & Systems Ltd. Full time

    We make offices work better. We do this with expert, highly personalized service. With showrooms across Canada, we make it easy for our customers to experience our wide range of products. Our expansive warehouse network carries the largest in-stock inventory in the country, so our customers can get what they need, fast. Whether their office is large, small,...

  • Learning Specialist

    1 week ago


    Burnaby, Canada Randstad Full time

    Are you passionate about driving education and training initiatives in healthcare? Our Burnaby healthcare client is seeking a skilled Learning Specialist on an initial 6-month contract. If you have a Bachelor's degree in Education, Instructional Design, or a related field, coupled with five years of L&D experience, including online and in-person course...

  • Learning Specialist

    2 weeks ago


    Burnaby, Canada Randstad Full time

    Are you passionate about driving education and training initiatives in healthcare? Our Burnaby healthcare client is seeking a skilled Learning Specialist on an initial 6-month contract. If you have a Bachelor's degree in Education, Instructional Design, or a related field, coupled with five years of L&D experience, including online and in-person course...

  • Learning Specialist

    1 week ago


    Burnaby, Canada Randstad Full time

    Are you passionate about driving education and training initiatives in healthcare? Our Burnaby healthcare client is seeking a skilled Learning Specialist on an initial 6-month contract. If you have a Bachelor's degree in Education, Instructional Design, or a related field, coupled with five years of L&D experience, including online and in-person course...

  • Learning Specialist

    2 weeks ago


    Burnaby, Canada Randstad Canada Full time

    Are you passionate about driving education and training initiatives in healthcare? Our Burnaby healthcare client is seeking a skilled Learning Specialist on an initial 6-month contract. If you have a Bachelor's degree in Education, Instructional Design, or a related field, coupled with five years of L&D experience, including online and in-person course...


  • Burnaby, Canada Fortinet Full time

    The Business Development Specialist provides support to the North American Sales Team by generating, identifying and qualifying leads. The Business Development Specialist creates and uses lists and databases from strategic accounts, target campaigns, marketing events and 3rd party services to achieve their lead generation goals. **Responsibilities**: -...


  • Burnaby, Canada Five Star Building Maintenance Ltd. Full time

    Five Star Building Services is growing! We are seeking a skilled and motivated individual to join our team as a Floating Building Manager/Handyman Trainer. In this role, you will be responsible for overseeing the maintenance and operations of multiple properties within our portfolio. Additionally, you will provide training and support to our team of...

  • Learning Specialist

    1 week ago


    Burnaby, BC, Canada Randstad Full time

    Are you passionate about driving education and training initiatives in healthcare? Our Burnaby healthcare client is seeking a skilled Learning Specialist on an initial 6-month contract. If you have a Bachelor's degree in Education, Instructional Design, or a related field, coupled with five years of L&D experience, including online and in-person course...

  • Employment Specialist

    1 month ago


    Burnaby, Canada BACI Full time

    Employment Specialist Temporary Full Time - 37.5 hrs/week, flexible schedule. **POSITION**: **Temporary Full-Time Employment Specialist - 6 months** **LOCATION: Community Based** **SALARY: Step 1-$28.39, Step 2- $29.74, Step 3 - $31.41, Step 4 - $33.06** **HOURS: 37.5 hours/week Schedule: Monday - Friday as per schedule **Key Responsibilities** In this...


  • Burnaby, Canada Proxima Lighting Solutions Full time

    **Sales & Business Admin Associate - Proxima Lighting Solutions** **Job Description**: We are seeking a **Sales & Business Admin Associate** to join our Proxima Lighting Solutions team in Burnaby, BC. We are offering full-time position to expand our team. Company Proxima Lighting Solution is a lighting design & specialist firm. Our team consists of...


  • Burnaby, Canada Leap International Consulting Inc Full time

    We are seeking a dynamic and creative Digital Marketing Specialist to join our team. As a Digital Marketing Specialist at Leap International Consulting, you will play a pivotal role in developing and executing digital marketing strategies to promote our services, attract potential clients, and enhance our online presence. If you are passionate about...

  • Manager, Security

    4 weeks ago


    Burnaby, Canada E-Comm 9-1-1 Full time

    **WHO WE ARE** At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve. **OUR VALUES** RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION **Manager, Security (IT/IM)** We are seeking an experienced Manager, Security to join our dynamic growing team. As the...

  • Data Analyst

    1 week ago


    Burnaby, BC, Canada E-Comm 911 Full time

    Technology Services Measurement & Reporting Analyst As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.Our people are passionate about their work and public safety. We operate two emergency communications centres - one located...


  • Burnaby, Canada BC Housing Full time

    **Position Summary**: **AGREEMENT SPECIALIST** **Job ID: 5391** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...


  • Burnaby, Canada Catalyst Kinetics Group Full time

    Catalyst Kinetics Group (CKG) is a health and wellness clinic located in Burnaby, British Columbia. Our interdisciplinary team of health practitioners includes Physiotherapists, Chiropractors, Massage Therapists, Naturopathic Doctors, Kinesiologists, Personal Trainers, and Coaches. Working together, the team diagnose, treat and oversee client progress each...


  • Burnaby, Canada VineHR Ltd. Full time

    **Accounts Receivable Specialist** On behalf of our immensely successful client, VineHR is looking for an _**Accounts Receivable Specialist**_ to join their team at their head office in Burnaby. If you are an Accounts Receivable professional looking for you next career opportunity, we would love to hear from you! **The Opportunity** Reporting directly to...