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Operations Manager
4 months ago
Dolce is now seeking a Operations Manager to join our team at Dolce Ivey Spencer Canada in London, Ontario.
**Job Summary**:
The Operations Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
**Education & Experience**:
At least 5 years progressive experience in a hotel or a related field; OR completion of a degree or diploma (hospitality management or business administration preferred) and at least 5 years of related experience with progressive responsibility.
**Physical Requirements**:
- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Exposure to the stresses of a fast paced work environment with changing priorities in a position responsible for change management.
**General Requirements**:
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
**Fundamental Requirements**:
- Tour the operating departments daily, making adjustments as needed via department heads.
- Oversee the AV, Food & Beverage and Conference Service Departments.
- Ensure adherence to quality standards throughout the conference centre.
- Oversee the sales and catering system, FDC.
- Contribute to establishing the operation budgets and forecasts with the General Manager
- Approve all departmental purchase requisitions.
- Tour the conference centre daily, making adjustments as needed.
- Communicate daily with all departments and team members, VIP's, and other clients, to remain informed and involved.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Work with the General Manager and other stakeholders to address any general maintenance and capital related items.
- Manage partner and supplier relationships.
- Ensure that all team members maintain budgeted productivity levels and Wyndham standard checkbook accounting procedures.
- Develop team members for future advancement through competency training and corporate sponsored training programs.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Wyndham standards,
- Assist in creating a positive team-oriented environment, which focuses on the guest, through employee development and motivation.
- Inspect the conference centre regularly (monthly at a minimum) with the Heath & Safety Representative.
- Ensure that all appropriate information for financial documents is received by the Finance Team monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
- Prepare and conduct all interviews and follow hiring procedures according to Wyndham S.O.P.'s. Ensure that all supervisors are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Perform all performance appraisals according to Wyndham S.O.P.’s, and ensure that supervisors are in compliance with the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel and discipline all personnel according to Wyndham S.O.P.'s and ensure that supervisors and lead hands are in compliance with the standards in their administration of counseling and performance management.
- Complete required corporate training modules,
