Technical Training Manager

3 days ago

Edmonton, Canada Stream-Flo Industries Ltd. Full time

**This position can be based out of Edmonton or Houston**

**Key position functions include**:

- Manage the development of a comprehensive training program for service technician employees and customers to ensure a high level of quality and professionalism.
- Manage the delivery of required training to personnel in Canada, USA, and Latin America. (Classroom oriented training but not exclusive to, can include the use of online platforms for meetings)
- Support the training activities of new and existing field service personnel on the operation and field maintenance of existing product lines and other related equipment to ensure a high level of competency.
- Maintain training resources library, including a directory of electronic and hard copies of all training modules, tests, power points, cutaways, posters, and other pertinent information.
- Participate in the development of new training tools and programs.
- Establish an annual budget and travel schedule for technical training department.
- Provide management with updates on training sessions and quarterly progress reports.
- Ensure that training meets product line requirements (competency based) so that trainees are trained and qualified in procedures, policies and practices in the field and shop.
- Evaluate trainees, trainers and generate training reports.
- Perform system audits and identify corrective actions to address training deficiencies.
- Perform product demonstrations for customers.
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals in consultation with line managers.
- Develop individualized training and development plans to address deficiencies.
- Deploy a wide variety of training methods.
- Maintain a keen understanding of training trends, developments and best practices.
- Optimizing training processes for efficiency.
- Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
- Manage the technologies and technical personnel required to develop, manage and deliver training.
- Minimum 8 years related experience in wellhead products and associated services. Additional project management skills are an asset.
- Comprehensive experience in design, development and management of training programs.
- Minimum 5 years of delivering classroom training or technical/sales presentations in a boardroom setting.
- Related post-secondary education or equivalent combination of education and experience.
- Self-motivated, good organizational abilities, and able to work independently.
- Strong customer service skills. (internal and external)
- Track record in designing and executing successful training programs.
- Familiarity with traditional and modern training methods. (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
- Ability to plan, multi-task and manage time effectively.
- Knowledge of learning and development best practices.
- Excellent written and oral communication skills. Fluent English with an ability to write clearly and concisely for different audiences.

Stream-Flo offers a competitive salary, profit sharing and a comprehensive benefit program to prospective employees, as well as the opportunity to work in an entrepreneurial environment, characterized by continued growth and strong business results.

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