Clerk B

4 weeks ago


Winnipeg, Canada City of Winnipeg Full time

Under the general supervision of the Customer Service Unit Supervisor, the Customer Service Representative is the main non-emergency point of contact for the walk-in public to the Winnipeg Police Service Headquarters building. The incumbent provides excellent customer service by addressing customer complaints and questions, provides information and assists with various service requests in a friendly and professional manner.

The most common service provided is processing Police Information Check and Vulnerable Sector Check requests received in-person. The incumbent must thoroughly understand and follow the Standard Operating Guide to determine disclosure of convictions, outstanding warrants, judicial orders, pending orders, convictions and sentences under the YCJA. The incumbent must have a thorough knowledge of criminal charges, court dispositions, convictions/non-convictions, indictable/summary offences, and printable/non-printable offences.

Some services include cashier responsibilities and physically obtaining electronic fingerprint impressions and photograph of customers purchasing civil fingerprints.

**As a Clerk B - Customer Service Representative** **you will**:

- Process Police Information Check and Vulnerable Sector Check requests received in-person by thoroughly understanding and following the Standard Operating Guide to determine disclosure of convictions, outstanding warrants, judicial orders, pending orders, convictions and sentences under the YCJA.
- Provide information and assistance on a wide variety of services offered by the WPS
- Take electronic fingerprint impressions and photograph of individuals purchasing civil fingerprints
- Collect payment for various services
- Other duties as required

**Your education and qualifications include**:

- Grade 12 Diploma, GED or equivalent
- 12 months customer service experience
- Demonstrated basic level proficiency in Microsoft Word, Excel and Outlook
- Demonstrated ability to keyboard accurately, 40 words per minute
- Working knowledge of RMS Niche, CPIC and WPS PoliceNet
- Demonstrated working knowledge of court processes and disclosures
- Must have ability to read and interpret complex guidelines
- Good attention to detail, ensure the accuracy of work and ability to verify information
- Ability to perform basic mathematical calculations
- Ability to work independently and make sound decisions under varying situations
- Good organizational skills, ability to multi task and to meet set work targets
- Bilingual in both Canadian official languages (English and French)
- Well-developed written communication skills, basic level proficiency in French
- Demonstrated strong oral communication skills, intermediate level proficiency in French
- Ability to deal discreetly with confidential and sensitive matters
- Strong interpersonal skills with the ability to work effectively with a wide variety of individuals under varying circumstances in a professional and courteous manner
- The ability to establish and maintain a positive, respectful, healthy work environment that supports the physical, psychological and social working relationships with members at all levels in a team environment.

**Minimum Requirements**:

- Canadian Citizen or Permanent Resident
- Minimum 18 years of age
- No involvement in any criminal activity within the last two years (including illegal drugs)
- No criminal record for which a Pardon has not been granted

**Conditions of Employment**:

- Ability to pass a level 3 Winnipeg Police Service security check and maintain clearance
- Ability to successfully complete additional training as defined by the Service

**Winnipeg Police Service Competencies**:

- Composure
- Citizen and Customer Focus
- Respecting Diversity
- Peer Relationships
- Problem Solving


  • Finance Clerk

    4 weeks ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Supervisor of Finance Clerical Support (Clerk C), the Clerk B Finance has responsibilities across the whole Finance Branch as follows: **Collections** - ensuring 30 and 60 day notices are issued to customers within acceptable time tolerances, transfer accounts in excess of 90 days to the collections agency, monitoring collection...


  • Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Manager of the Decision-Making Process, the Clerk B in the Committees Division provides clerical support to the Committees of Council by assisting the Committee Clerk in the preparation of committee documents such as agendas, minutes, dispositions, as well as preparing the meeting room. The Clerk B also provides...

  • Clerk B-cupe

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general direction of the Senior Clerk of Community Development and Recreation Services, the Clerk B provides clerical and administrative support for the Division and is responsible for departmental issues tracking, the preparation of confidential correspondence, reports, graphic presentations, data compilation, and entry. **As the** **_Clerk B -...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Capital Accountant, the Clerk B - Capital Accounts Clerk is responsible for matching capital invoices with purchase orders, maintaining a current file of open purchase orders, progressing estimate amendments, maintaining paid and unpaid invoices, and processing capital invoices in PeopleSoft for payment. **As the **_Clerk B -...

  • Clerk B

    2 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general direction of the Manager, Human Resources, the Clerk B - Human Resources Support Clerk performs administrative duties for the Human Resources Division such as managing all Workers Compensation Claims, maintaining all filing systems for the division (position files, personnel files, and medical files), provides administrative support to all...

  • Clerk B

    6 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Senior Clerk, the Clerk B - Billing Clerk is responsible for setting up new customers and premises in the Water and Waste Department utility billing system; administering and billing specialized accounts; processing meter installs and removals; administering the Water Leak Credit Policy; processing HiLo meter reading ToDo’s;...

  • Clerk B

    6 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Senior Clerk, the Clerk B - Billing Clerk is responsible for setting up new customers and premises in the Water and Waste Department utility billing system; administering and billing specialized accounts; processing meter installs and removals; administering the Water Leak Credit Policy; processing HiLo meter reading ToDo’s;...

  • Accounting Clerk

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Coordinator of Financial Services, the accounting clerk performs accounts payable and purchasing functions for multiple Departments in the Corporate portfolio. The position also receives goods and services in PeopleSoft for the Corporate Departments, prepares journal entries, and performs various other general...

  • Clerk B

    6 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the direction of the Claims Supervisor, the Clerk B is responsible for responding to general claims inquiries, setting up new claims, typing claims related correspondence and obtaining claims related information from the City of Winnipeg Departments. **As the **Clerk B - Claims,** **you will**: - Responds to inquiries from the general public,...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Senior Clerk, the Clerk B - Operations is responsible for interpreting and entering parking closure details used to calculate, track and create invoices, including requests for paystation removal and installs. This position is also responsible for responding to the Operations and On-Street Kana Queues for citizen inquiries,...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the direction of the Senior Clerk, the Clerk B - Human Resources will assist in providing Human Resource support to the department's operating divisions. The position is responsible for providing support in recruitment, Base HR, and other administrative duties. **As the** **_Clerk - B_** **you will**: - Prepare internal and external postings and...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    The Clerk B - Workers Compensation Clerk, under the supervision of the Health Resource Specialist, is responsible for all work support assignments, including the preparation of all forms and processes for Workers Compensation, research, statistical analysis and maintenance of WCB files. **As the **_Workers Compensation Clerk _**you will**: - Prepare all...

  • Clerk B- Education

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Senior Human Resources Consultant, the Clerk B - Education and Training Clerk assists in the coordination and promotion of education and training within the Department. **As the **_Clerk B - Education and Training Clerk_** **you will: - Assist in coordinating the delivery of education and training in the Department. -...

  • Clerk B Mill

    6 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the supervision of the Administrative Coordinator of Support Services, the Clerk B - Receptionist is responsible for performing front-line customer service duties, assisting with supply and inventory processes, and assisting with annual statistical reports. The Clerk B is required to perform routine tasks such as but not limited to receptionist duties,...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    The Clerk B - General Services Clerk is responsible for providing clerical support to the Environmental Standards Division, entering data into various program databases, receiving, directing or responding to calls, filing and archiving information, preparing various correspondences to customers, typing reports, booking meetings, and other related duties for...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Traffic Signals Engineer, The Traffic Signals Accounts Clerk is responsible for maintaining and processing all bookkeeping, accounting, purchasing, accounts payable, work order functions, and tasks related to the Traffic Signals Branch. **As the** **_Clerk B - Traffic Signals Accounts Clerk,_** **you will**: - Monitor...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the Supervision of the Financial Analyst, the Accounts Receivable Clerk is responsible for maintaining various accounts receivable, the preparation of invoices, data entry into the YARDI Property Management System, preparing bank deposits, processing receipt of payments, reviewing documentation supporting Purchasing card purchases, administering...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Supervisor of Financial Services, the Accounts Receivable/Billing Support Clerk is responsible for billing and processing payments; reconciling, maintaining and analyzing reports; servicing the general public; preparing and performing other related duties in order to provide financial support for the Brady Road Landfill...

  • Clerk B

    5 months ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Supervisor of Financial Services, the Accounts Receivable/Billing Support Clerk is responsible for billing and processing payments; reconciling, maintaining and analyzing reports; servicing the general public; preparing and performing other related duties in order to provide financial support for the Brady Road Landfill...


  • Winnipeg, Canada City of Winnipeg Full time

    The Customer Service Representative Clerk B works under the general supervision of the Supervisor of Customer Services, and is responsible to provide responses to citizen complaints, commendations, and inquiries that are submitted to Transit from the 311 Contact Centre. This includes routing and expediting Customer Service Requests to appropriate personnel...