Terrace Youth Support Program Manager: 23210

3 weeks ago

Terrace, Canada Active Care Youth & Adult Services Full time

Active Care Youth and Adult Services (Active Care) is a CARF accredited organization with a 30-year history of providing innovative Specialized Support Services for children, youth, and adults across B.C.

Walking alongside those we serve, we actively seek to provide support through a trauma-informed and person-centered lens. We provide specialized services for youth and adults with complex needs with a focus on mental health, harm reduction, children & youth with special needs, adults with diverse abilities and youth and adults at risk of and/or involved in the justice system.

Program Managers support & supervise resources, while providing guidance, training and support to frontline staff and assistant resource managers. You will also consult and support other Program Managers, as well as providing support and taking on delegated tasks delivered by Team Leaders, Human Resources and Program Directors.

**Key Duties**:

- Develops a positive relationship with youth and/or adults and their natural support network and other stakeholders
- Ensure compliance with CARF
- Conducts assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans
- Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
- Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.
- Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan - ensures that all restrictive practice policies and/or direction are adhered to
- Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
- Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
- Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
- Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
- Reviews all critical incidents for content and accuracy within the mandated timelines
- Provides support to staff through a trauma informed and person-centered lens
- Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
- Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
- Arranges and/or conducts individual or group training as required to enhance the skills of staff or address a skill deficit
- Models and supports self-care and is aware of the needs of their staff team
- Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
- Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being schedule in a home
- Participates in after hours rotation as required

**Employment Requirements**:

- Minimum 3 years supervisor experience in a staffed residential setting or a similar setting
- Experience in Social Work or related field
- Graduate of a recognized University program in Social Work or a related field
- Three work references
- Class 5 Driver’s License
- Driver’s Abstract
- Criminal Record Check and HUB clearance (provided by company)
- Out-of-Country Criminal Record Check (for individuals who have resided in Canada less than 5 years
- Must be able to prove Vaccine status against Covid-19 or medical exemption

**Package How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: $62,400.00-$76,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you live in Terrace, BC or are you willing to relocate to Terrace, BC?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Management: 3 years (required)

Licence/Certification:

- Class 5 Driver's Licence (required)

Work Location: One location

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