Outbound Customer Service Representative

2 weeks ago


East York, Canada Summerhill Full time

Summerhill Small Business Program (SBP)

**Position**: Outbound Customer Service Representative

**Job Type**: Full-time contract for one year with a possibility of extension

**Pay Rate**: $18 per hour/plus commission.

**Location**:Toronto

**Hours**: Monday
- Friday

Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach - this ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.

Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and be named one of Canada’s Best Workplaces.

Are you passionate about energy efficiency? Do you enjoy customer service and sales-based work? Would you like to help small business owners make their businesses more energy efficient?

If you can answer yes to all of these questions, then Summerhill has the opportunity for you

Summerhill is currently looking for motivated individuals interested in joining our Small Business Lighting Program as Customer Service Representatives.

**Job Summary**:
**Main Responsibilities**:

- Conduct outbound calls to educate and sell small business owners on the opportunities available to them through the small business lighting program
- Answer customer inquiries utilizing an education and sales-based approach
- Act as a single point of contact for all first and second-level customer escalations
- Build rapport with clients over the phone by answering customer inquiries while demonstrating a high degree of customer service orientation
- Think critically to identify new business opportunities for the program and oneself

**Job Requirements**:

- Bilingual considered as asset - English and supporting language**:

- Education - High School Diploma
- Sales or Customer Service experience is a definite asset
- Provide strong oral and verbal communication with customers regarding program expectations in a professional manner
- Demonstrated ability to work independently and collaboratively in a dynamic team setting
- Results and detail oriented - able to efficiently book appointments for in-field representatives while prioritizing workload and managing multiple tasks
- Superior interpersonal skills with all levels of internal management and staff, as well as outside clients and vendors
- High degree of customer service orientation, demonstrating the ability to diffuse sensitive customer service issues
- Demonstrate a high tolerance for distractions and interruptions
- Demonstrate sound judgement and maintains confidentiality
- Demonstrate strong attendance and punctuality

**How to apply**: Please submit your cover letter and resume through the link below.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):

- Do you live in the Toronto or Greater Toronto area?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Call center: 1 year (preferred)

Work Location: Hybrid remote in East York, ON



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