Customer Service Contact Centre Representative

3 weeks ago


East York, Canada Summerhill Full time

**Position**:Customer Service Contact Centre Representative (Remote/Hybrid)

**Job Type**:Contract - 6 months with the possibility of extension.

**Location**:Toronto, ON

**Pay Rate**:$17.50 per hour

**Operating Hours**: Monday-Friday 7 am - 3 pm / 8 am - 4 pm / 9 am - 5 pm

Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach - this ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.

Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and be named one of Canada’s Best Workplaces.

Are you passionate about energy efficiency? Do you enjoy customer service and administrative work? Would you like to help owners maintain energy-efficient homes?

If you can answer yes to all of these questions, then Summerhill has the opportunity for you

**Main Responsibilities**:

- Act as a single point of contact for all first and second-level customer escalations
- Answer customer inquiries utilizing available information about the program
- Convey appropriate information and resolutions with all user communications channels - provide accurate and timely responses to inquiries
- Build rapport with clients over the phone by answering customer inquiries while demonstrating a high degree of customer service orientation

**Job Requirements**:

- **Customer service experience in a call center environment**:

- **Experience in sales is an asset**:

- Fluent in English - Bilingual in French would be an asset
- Education - High School Diploma
- Demonstrated ability to provide strong oral and verbal communication with customers regarding the program expectations in a professional manner
- Demonstrated ability to work independently and collaboratively in a dynamic team setting
- Results and detail-oriented are required while prioritizing workload and managing multiple tasks.
- Superior interpersonal skills with all levels of internal management and staff as well as outside clients and vendors
- A high degree of customer service orientation, demonstrating the ability to diffuse sensitive customer service issues
- Demonstrate a high tolerance for distractions and interruptions
- Demonstrate sound judgement and maintain confidentiality
- Demonstrate strong attendance and punctuality
- Ability to work remotely but be open to a hybrid option in the future.

Summerhill is an Equal Opportunity Employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $17.50 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you live in Toronto or the GTA?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)
- Call center: 1 year (required)

Work Location: Hybrid remote in East York, ON



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