Technical Account Manager, Google Cloud Consulting

2 days ago

Toronto, Canada Google Full time

**Minimum qualifications**:

- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 3 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

**Preferred qualifications**:

- MBA or Master's degree in Management, Technical, or Engineering field.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver impactful solutions.
- Experience collaborating across business units internally and at large enterprises.
- Excellent verbal and written communication, presentation, problem-solving and management skills, including experience translating business requirements into technological solutions.

**About the job**:
Our Google Cloud Consulting (GCC) organization delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the delivery of Google Cloud Consulting engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Workspace, Google Chrome, and many more.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal, and business strategies.
- Advocate for customer needs in order to overcome blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Developers, and SRE to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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