Technical Account Manager, Cloud Consulting

3 months ago

Toronto, Canada Google Full time

**Minimum qualifications**:

- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

**Preferred qualifications**:

- Master’s degree or MBA in a management, technical, or engineering field with 7 years of customer-facing experience.
- Experience collaborating with channel partners, systems integrator, and Third-party developers to deliver impactful solutions.
- Experience collaborating across business units internally and at large enterprises, and experience translating business requirements into technological solutions.
- Excellent written and verbal communication, problem-solving, presentation, and management skills.

**About the job**: Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, developers, and SRE to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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