Assistant, Digital Literacy

2 weeks ago

Kitchener, Canada Kitchener Public Library Full time

Kitchener Public Library has an exciting opportunity for two Assistants, Digital Literacy. The Assistant, Digital Literacy assists in the implementation of library services and programs that support Digital Literacy.

The position holder has a solid understanding of digital media and provides customer service in support of this technology. This involves customer service for all members of the community in a way that meets their unique needs, regardless of their age, background, or ability level. This includes customers that may be living with addiction, mental illness or experiencing homelessness.

The position holder supports and develops outreach initiatives and represents Kitchener Public Library within the community.

**RESPONSIBILITIES**
- Provides public service to customers of all ages and backgrounds, including customers that may be living with addiction, mental illness, experiencing homelessness or have other complex needs
- Participates in the delivery of digital literacy services and initiatives. This could include initiatives at community library locations
- Learns and works effectively with new digital media and other related technologies. Instructs others in the use of new technologies, including hardware and software.
- Supports the promotion of a learning environment for customers to develop technology literacy skills that include coding, recording and mixing music; creating and mixing videos; 3D printing; and experimenting with virtual reality, etc.
- Functions as a digital media resource for other library departments and locations
- Participates in outreach programming and events
- Stays current with the issues and trends related to digital media technologies and services, identifies efficiencies and recommends ongoing service standard improvements
- Troubleshoots various hardware and software issues ensuring that KPL equipment is in working order and refers issues to IT staff when required
- Manages and maintains program registrations and room bookings including set up and take down arrangements
- Serves on library committees, task groups and Strategic Plan project teams as required
- Provides other support services and performs miscellaneous duties as required
- Follows safe work practices and procedures in support of Kitchener Public Library’s Health and Safety Policy

**QUALIFICATIONS**
- Post-secondary diploma in digital technologies, media arts, communications, or another related field
- One year of experience working in a customer-focused environment
- Valid driver’s license with access to a reliable vehicle
- Strong commitment to excellence in customer service
- Demonstrated ability to interact positively and build relationships with customers in a way that meets their unique needs, regardless of their age, background, or ability level
- Ability to show sensitivity and respect for all customers
- Strong aptitude and interest in serving a diverse customer base including customers with complex needs
- Strong communication skills including the ability to assess customer needs, listen, respond and/or refer as required
- Demonstrated hands-on experience with a range of digital media resources and technology
- Able to learn and work effectively with new and emerging technologies
- Ability to work independently and demonstrate initiative in the development of new projects and programs
- Excellent communication skills including presentation skills
- Excellent instructional skills within a group setting and one-on-one
- Strong organizational and problem-solving skills
- Ability to function as an effective member of a team

Kitchener Public Library is committed to an inclusive and diverse workplace where our behaviours and actions reflect our values of trust, mutual respect and dignity for all individuals.

In accordance with the Library’s COVID-19 Vaccine policy, new Kitchener Public Library staff are required to be fully vaccinated against COVID-19 as a condition of employment. Valid medical or Ontario Human Rights Code exemptions are permitted.

**Job Types**: Part-time, Fixed term contract

**Salary**: $27.80 per hour

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- DCS / DEC (required)

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