IT Support Technician -contract

1 month ago

Kitchener, Canada Reception House Full time

**Organization overview**:Reception House Waterloo Region is a non-profit organization that provides settlement services to refugees in Waterloo Region. We are looking for a motivated, well-organized, and experienced IT Technician to support our team's IT needs.

**Role overview**:
The IT Support Technician works with the IT team to support our staff team and to manage our database systems.

***Responsibilities Include**:

- Provide end-user support to our staff team through our help desk ticketing system - Freshdesk
- Support installation of new hardware and software, for both staff and clients
- Support digital literacy activities for both staff and clients - including but not limited to, developing documentation, providing training sessions, and identifying resources
- Develop onboarding and offboarding procedures and documentation for all IT-related matters in collaboration with the IT team and other RH staff
- Responsible for data management (implement/maintain databases and data analytics systems/environments)
- Design and manage data flows and automation to increase efficiency, enhance workflow, and improve staff work experience
- Provide support in developing within the Microsoft 365 platform
- Ensure security and privacy of networks and computer systems
- Other duties as assigned

**Skill Requirements**
- Working knowledge of operating systems, networking, hardware and BI platforms
- Creative problem-solving skills and critical thinking
- Good organization, time management and prioritization
- Effective communication skills, including speaking, writing and active listening
- Ability to meet deadlines and manage multiple tasks in a fast-paced environment
- Capacity to provide hands-on training to adults in the use of technology across various digital literacy levels in a clear and concise manner

**Experience & Education Requirements**
- Advanced Diploma or bachelor's degree in Information Technology, Computer Science, Computer Programming, Computer Engineering or related field required
- Microsoft certifications is an asset
- Knowledge of Javascript, and/or Power BI (M, DAX, Python) an asset
- Knowledge of Google Workspace and Google Cloud environments is an asset
- 1-2 years of experience in a similar role
- Consistently able to demonstrate maturity under pressure, strong time management skills and able to perform effectively in a busy environment

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