Digital Content

3 weeks ago

Kitchener, Canada Conestoga College Full time

Requisition Details

**Job Title**:
**Digital Content & Customer Experience Liaison**

**Requisition #**:
**22-177**

**Campus**:

Doon

**Department**:

Facilities & Capital Development

**Payband**:

G

**Starting Rate**:

$30.87

**Payband Range**:

$30.87 - $35.77

**Hours/Week**:

37.5

**Posting Date**:

Friday, February 17, 2023

**Closing Date**:

Monday, February 27, 2023 at 11:59 PM EST

**Vacancy Type**:

Support Staff - Full-time

Support Staff Full-time New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

**Responsibilities**:
**Assist in the development, execution, and **maintenance of digital media** **content, communication plans, and related strategies** **for **Facilities & Capital Development (F&CD)**:

- Create and maintain a directory of official F&CD social media sites and digital media assets
- Plan, develop, and disseminate compelling content to promote stakeholder engagement and involvement with Facilities projects and initiatives
- Solicit, compile, and edit content for social media postings
- Monitor engagement, insights, and performance and provide reports and subsequent data-driven recommendations
- Monitor social media accounts daily, identifying potential issues and accessing guidance from the Supervisor as needed

**Graphic Design**:

- Design and develop original graphic imagery that expands audience engagement and supports Facilities initiatives
- Produce and edit photographs for communications projects, marketing, and departmental websites
- Proof and approve digital images for posting to websites, social media sites, etc.
- Establish a unified brand identity across all visual materials, document design standards, maintain a brand guide, and advocate for F&CD brand compliance
- Present visual interpretations of requirements to stakeholders, explain design rationale, and seek creative feedback

**Facilities Support Services Functions**:

- Oversee community facility rentals by liaising with organizers, ensuring contract administration and insurance requirements, completion of forms, rental of equipment, and ensuring there are no scheduling conflicts
- Review received documentation including special event forms, rental agreements, and certificates of insurance to ensure that hosts and vendors are compliant with the College policies and requirements
- Assign and process work requests and maintenance calls
- Liaise with contractors to arrange for work that requires their attention; ensure standards are withheld related to their contracted service (housekeeping, pest control, etc)
- Gather and compile statistical data for monthly and annual reports as it relates to departmental operations

Qualifications:

- Two-year Diploma/Degree in Business, Graphic or Multimedia Design, Public Relations, Communications, or a related discipline
- Minimum three years of experience designing media and creating digital content
- Superior written and verbal communication skills, with demonstrated experience in writing and editing, web, and marketing content
- Highly computer literate with strong Microsoft Office Suite experience (Word, Excel and PowerPoint); MS SharePoint experience is considered an asset
- Ability to quickly master new/emerging technology tools
- High attention to detail
- Advanced knowledge and experience producing graphics using Adobe Creative Cloud (i.e. Illustrator, Photoshop, InDesign)
- Proven experience in developing and implementing strategic communications plans
- Proven experience using social media, digital content, and technology to improve communications with targeted audiences
- Experience creating and posting digital content, knowledge of web posting tools, or willingness to learn
- Excellent interpersonal skills, with the ability to communicate positively and effectively with a variety of internal and external audiences

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