Enrolment Services Assistant Officer

2 weeks ago

Toronto, Canada Toronto School of Management Full time

**Job Title**:Enrolment Services Assistant Officer

**Location**:Downtown Toronto

**Job Summary**

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs that ensure our students meet the demands of today’s ever-changing job market.

At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with employers from various industries to ensure that students maximize their potential and benefit from the duration of their studies with us. These partnerships support our students to gain real and valuable workplace experience. Our experienced faculty delivers the highest quality of education, using their expertise to help you achieve your full potential.

**Position Overview**:
The Enrollment Services Assistant Officer will be responsible for facilitating the students’ enrollment process and providing exceptional customer service On Campus for prospective students at Toronto School Management. This role involves guiding students through the enrollment requirements and addressing inquiries related to the registration process. In addition, the officer may collaborate with various departments to ensure a smooth transition for students entering the Toronto School of Management institution. Finally, the Enrollment Services Assistant aims to smooth the enrollment experience, contributing to a positive and efficient student onboarding process.

**Responsibilities***
- Deliver comprehensive assistance to prospective students regarding enrollment requirements.
- Review students' profiles and ensure adherence to established enrollment criteria and standards.
- Keep student records current by reviewing Student Portal updates, Enrollment Services Mailbox, and internal trackers, among others. Also, follow through on any missing or incomplete documentation for each student.
- Ensure accuracy of student records, guaranteeing confidentiality and compliance with data protection regulations.
- Liaise with other departments such as Admissions, Finance, Academics, and Recruitment to address students’ inquiries and provide a smooth enrollment experience.
- Address student concerns, provide efficient solutions to enrollment issues/ complaints in accordance with internal and external procedures, and escalate complex matters to the Enrollment Services Leadership Team when necessary.
- Employ the Student Management System, internal trackers, and other enrollment materials effectively to handle student information, track registration progress, and enroll prospective students.
- Ensure compliance with health insurance policy and enrollment requirements.
- Contribute to the strengthening of the enrollment process by providing suggestions for improvements and participating in the development of guides and procedures.
- Provide exemptional customer service to prospective students by creating a welcoming and supportive environment for those who require enrollment assistance.
- Other duties as assigned.

**Position Requirements**
- Availability to work from 3 to 5 days a week on TSoM Campus (22 College St, Toronto ON M5G 1K2)
- Minimum 1-year experience working in an educational environment and/or with international students.
- Minimum 1-year experience in customer service.
- An undergraduate degree in a relevant discipline is required.
- Excellent communication skills, both oral and written. A second language will be considered an asset.
- Excellent interpersonal, communication, and customer service skills.
- Excellent time-management skills and ability to prioritize effectively.
- Ability to work under pressure and meet tight deadlines.
- Keen attention to detail.
- Strong analytical skills.
- Proficient in Microsoft Office, including Word and Excel.

**Working Conditions**:

- Availability to work from 3 to 5 days a week on TSoM Campus (22 College St, Toronto ON M5G 1K2)

Please note - the Company will conduct a criminal background check upon hire.
- TSoM is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disability Act (AODA). If you require accommodations for a disability during any stage of the recruitment process, please indicate this in your cover letter._

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