Corporate Services Generalist

2 months ago

Simcoe, Canada Norfolk County Full time

**Basic Function**:
To undertake a wide variety of activities in Corporate Services by assisting with the coordination and administration of core functions of the Division with particular emphasis on special events, accessibility, risk management and insurance, special projects and administration.

**Position Description**:

- To provide advice and guidance to special event organizers, departments, divisions and external agencies to facilitate advance planning that ensures safe and successful events with mínimal impact on the community
- To provide leadership and coordination to ensure all requirements for licenses, permits, insurance, temporary road closures, safety concerns and notifications are addressed prior to the issuance of special event approvals and permits
- To coordinate and prepare agendas and minutes and chair meetings as appropriate.
- To issue special event approvals and permits in accordance with established policies and procedures
- To support the coordination and implementation of corporate-wide accessibility initiatives to meet Council-directed and legislatively-mandated requirements by providing accessibility expertise and legislative guidance to planning, communications and policy development activities.
- To assist with the coordination, development and implementation of department customer service initiatives to promote and to provide high-quality customer service by providing customer service expertise and guidance including front counter and telephone service, communications and policy and procedure development
- To assist with the development, coordination and facilitation of customer service training programs and to provide front-line customer service at applicable service counters as required
- Responsible for the coordination of resources and customer service initiatives at various administration buildings
- To assist with the development and updating of various customer service publications, directories and listings for County services for both internal and external users
- To perform purchasing support duties in a back-up capacity, including but not limited to providing advice and guidance to departments and divisions on purchasing policies and procedures, reviewing, issuing and posting addendum and verifying bid submissions and their compliance as required
- To act as a procurement card administrator as required
- To conduct research and provide administrative support with property management functions as required
- To undertake and disseminate research and analysis on a variety of special projects for the department
- To assist with the interpretation of acts, regulations, legislation, best practices and guidelines related to the core functions of the position and ensure compliance
- To assist with the development and facilitation of training programs for core functions of Corporate Services to Council, staff, and the public as required
- To prepare and present written or verbal reports, policies and procedures and/or recommendations to General Managers, Directors, Managers, staff, Council, external agencies and the public as required
- To develop, review, update and maintain the County’s website and intranet for Corporate Services ensuring information is current and easily accessible
- To assist with the preparation of annual budget estimates and reporting and monitoring of the approved budget
- To compile statistical information and analysis with respect to departmental performance measures and programs
- To participate on a wide-variety of committees and/or working groups on behalf of Corporate Services as required
- To establish work priorities and schedules to ensure necessary timelines are met
- To perform other related duties to assist in all functional areas of Corporate Services as required, including but not limited to p-card reconciliation, accounts payable and receivable processing, and records management functions
- To manage the collection of insurance certificates and ensure insurance certificates are accurate and updated prior to expiry.
- To assist with the processing of new insurance claims and insurance claim payments.

**Requirements**:
**Knowledge and Experience**:

- Post-secondary education in public administration, business, law or related fields
- Completion or in progress or willingness to obtain Association of Municipal Clerks Treasurers of Ontario (AMCTO) Municipal Administration Program (MAP) will be considered an asset to the position
- Attainment of or working towards the completion of the Ontario Public Buyers Association (OPBA) Public Purchasing Certificate Program will be considered an asset to the position
- Plus three years of current related experience

**Skills and Abilities**:

- Superior customer service and public relations skills
- Thorough knowledge of County operations from a service delivery perspective and familiarity of corporate and departmental policies and procedures
- Understanding of federal, provincial and municipal le

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