Field Service Specialist

2 weeks ago

Burnaby, Canada Thales Canada Inc. (corporation) Full time

Location: Burnaby, Canada
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

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Key Responsibilities:

- Provide IFEC Maintenance and Troubleshooting expertise (remotely or onsite) to Airline Line Maintenance teams
- Participate to system installation and retrofit activity on aircraft (including witnessing or running SIP or GFTP)
- Provide field support (including maintenance calls, customer support request, etc.) to help the timely dispatching of Aircraft with high level of IFEC system performances and customer satisfaction
- Investigate critical in service event (e.g. executive complaints, extended dark flights, etc.) and lead event to a resolution
- Provide, back office, Maintenance recommendations for non performing or Chronic aircrafts
- Identify systemic issues based on repetitive maintenance actions performed, feedback or reports from key stakeholders (including customer, cabin crew, line maintenance, engineering, etc.)
- Create, Update and Validate Technical Maintenance or Installation Data (MPD, AMM, SBs, SIP/GFTP)
- Prepare and distribute activity report to key stakeholder (e.g. PM, customer, executive management,)
- Provide feedback and inputs for improvements of monitoring tools (ground tool, parser, on wing tool) and processes
- Will have to consistently learn and train on new products, new functions and performance issues by working closely with applicable departments such as Customer Support Engineering, Central Operations, Customer Programs and Repair Stations.
- Maintains the ability to travel on short notice to customer locations worldwide.
- Maintains a preparedness, and valid passport, for extended periods away from home location domestically or abroad.
- The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Required Qualifications
- High School Diploma or General Education Development (GED) Diploma minimum
- A.S. degree or equivalent amount of directly related experience preferred
- Has 2-4+ years’ experience in troubleshooting / investigating technical issues (hardware or software)

Preferres Qualifications:

- Must be able to read and interpret documents such as technical publication, flight line procedure, safety rules, operating and maintenance instructions, and procedure manuals.
- Must be capable of interpreting mechanical and electrical wiring diagrams.
- Must be contactable outside of normal office hours to provide technical support to the organization on an “on-call” basis.
- The demand of the installation may require flexible and or extended work hours to meet the release of the aircraft. Work shifts may vary including nights - flexibility required.
- Will have to be on the road for extended periods and to cope with and respect foreign customs and cultures.
- Will be required to travel to different Maintenance Repair Overhaul facilities as the needs of the service dictates, some locations may be in an unstable political environment.
- Must have a Valid Passport and the ability to travel outside the country in which the position is located
- Be a self-starter who can operate with mínimal supervision in potentially less than optimal working environments
- Have demonstrated ability to work both independently and as a team member and provide regular status reports of issue progress.
- Have the ability to clearly communicate at all levels of the organization, as well as external customers and Field/Repair Shop personnel through verbal and written communication.
- Be highly organized individual with the ability to document findings/test results, track priorities, and co-ordinate resolution of technical issues.
- Must be able to work in a fast-paced environment while maintaining accuracy and efficiency.
- Proficient with the following software: Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer.
- Has experience:

- In commercial aviation maintenance environment and an extensive knowledge of Civil Aviation Airworthiness procedures.
- With IFE systems installed in Commercial Aircraft
- Aircraft data Bus systems (RS485, A429 etc)
- Ethernet Networks (10Base T, 100Base T, basics, troubleshooting, test equipment)
- knowledge of Linux, Shell scripting, MySQL, PHP, C, C++
- Strong work ethic and drive to succeed with a strong sense of accountability and integrity

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