Customer Service Representative

7 months ago

Burlington, Canada Cogeco Connexion Inc Full time

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:
Regular

Job Description:
:
The Customer Service Representative resolves billing and customer service inquiries, capitalises on sales prospects, fosters customer loyalty and prevents churn through promoting benefits of Cogeco’s products and services. Customer concerns should be addressed proficiently and guarantee a high standard of quality and professionalism. Motivation to meet and surpass set targets is essential, and success in this position relies on resilience, displaying excellent interpersonal abilities and adept negotiation skills to elevate the overall customer experience.

We’re committed to you and your development. Grow your career with us

KEY RESPONSIBILITIES:
- Responsible for handling customers’ requests for billing, products, services, pricing related to Cogeco or competitive offers, customer service related issues and reasons.-
- Works effectively to resolve customer issues & builds value in Cogeco’s products and services by communicating the advantages and benefits over the competition. In addition, responsible for handling all types of customer calls as required, resolving the reason for call and practicing the sales behaviours that are outlined in the training material.-
- Answers customer inbound phone inquiries. Offers customized solutions and options while.-
- Responding to questions or problems that are raised by the customer while meeting and/or exceeding departmental quality and KPI targets.-
- Is attentive to existing and potential customer needs and offers customized solutions and options to retain existing products and add new products.-
- Demonstrates integrity with all aspects of their dealings with customers and is proactive, sincere, and empathetic when responding to any questions or issues that are raised by the customer.-
- Promotes and up-sells products and services with each customer contact for new and existing customers and processes the order.-
- Frequently reviews knowledge management tools provided by Cogeco to understand new offers, processes or policies.-
- Adheres to the call flow procedures provided by Cogeco-
- Highlights the features and benefits of all Cogeco products and services by confidently demonstrating customer service and sales behaviours as trained.Efficiently handles, troubleshoots and resolves escalated customer inquiries for all systems. Offers customized solutions and options while responding to questions and problems. while demonstrating soft skills.-
- Assists with other departmental requests as required and performs special projects as assigned.-
- As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.-
- To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.ACADEMIC TRAINING:
- High School Diploma required.-
- Post-secondary education is preferred.- WORK EXPERIENCE:
- Minimum 1-2 years previous experience in a call center environment preferred.-
- Proven customer service skills, and superior first call resolution skills.-
- Performance at a high standard and consistently meets all KPI expectations.SPECIFIC COMPETENCIES:
- Strong communication skills (written and verbal).-
- Prior billing, sales or telemarketing experience coupled with strong negotiation skill is preferred.-
- Detail oriented with the ability to analyze and troubleshoot customer issues. Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.-
- Demonstrates professional interpersonal skills with a winning customer service attitude and presentation as per our departmental dress code policy and guidelines-
- Open to change with a learning attitude towards work and to contribute to teams.Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment. Data entry experience is an asset.-
- General understanding of broadband, telecom, cable and internet industries is an asset.-
- Flexibility required with respect to hours of work as business needs change.Ability to follow direction.- PHYSICAL DEMANDS AND VISUAL ACUITY- n/a- You’ll benefit from:
- Flexibility: yes, we think that what you do matters. At wor

  • Customer Service Representative

    4 months ago

    Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...

  • Customer Service Representative

    4 days ago

    Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...

  • Customer Service Representative

    7 months ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Customer Service Representative

    7 months ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Customer Service Representative

    2 weeks ago

    Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario (Flexibility Policy) **Status**: Full-time, Permanent (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking...

  • Customer Service Representative

    3 weeks ago

    Burlington, Canada U-Haul Full time

    **Location**: 419 Plains Rd E, Burlington, Ontario L7T2C9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    7 months ago

    Burlington, Canada U-Haul Full time

    **Customer Service representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    5 days ago

    Burlington, Canada City of Burlington, Ontario Full time

    **Description** **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...

  • Customer Service Representative

    1 week ago

    Burlington, Canada Omega Holdings Full time

    The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. - **Duties/Responsibilities**:_ - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. -...

  • Customer Service Representative

    3 weeks ago

    Burlington, Canada Arctic Traveler Canada Ltd Full time

    The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. **_Duties/Responsibilities: _** - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. -...

  • Customer Service Representative

    7 months ago

    Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario **Status**: Contractual - 12 months (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as...

  • Representative, Customer Service

    3 weeks ago

    Burlington, Canada Samuel, Son & Co., Limited Full time

    Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. Due to our continued success, we are seeking a Customer Service Representative to join our team in Burlington, ON. If you think you have what it takes to become...

  • Customer Service Representative

    8 months ago

    Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...

  • Customer Service Representative

    2 days ago

    Burlington, Canada Target Specialty Products Full time

    Overview: **Customer Service Representative** Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** **Responsibilities**: **What do our Customer Service Representatives do?** Our...

  • Customer Service Representative

    2 days ago

    Burlington, Canada Rentokil Initial Full time

    **Customer Service Representative** Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** **Responsibilities**: **What do our Customer Service Representatives do?** Our Customer Service...

  • Customer Service Representative

    2 weeks ago

    Burlington, Canada Omega Holdings Full time

    Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and...

  • Customer Service Representative

    2 weeks ago

    Burlington, Canada Omega Holdings Full time

    Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and...

  • Customer Service Representative

    7 months ago

    Burlington, Canada The MEARIE Group Full time

    **Customer Service Representative** **ABOUT THIS ROLE** Burlington Hydro Inc. (“BHI”) is seeking a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service to customers with information related to billing inquiries, new and...

  • Customer Service Representative

    7 months ago

    Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...

  • Customer Service Representative

    7 days ago

    Burlington, Canada Tempel Canada Company Full time

    Tempel is America’s largest manufacturer of magnetic laminations for the motor and transformer industry, dating back to 1945. With manufacturing facilities in USA, Canada, Mexico, China, and India we continue to be a fast-growing industrial manufacturer providing a full range of highly efficient transformer components at our facility in Burlington Ontario,...