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IT Service Desk Intern

4 months ago

Winnipeg, Canada Parrish & Heimbecker Full time

This is a paid summer intern position from May 2024 - September 2024.
Parrish & Heimbecker
Join our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an IT Service Desk Intern for our Grain division based in Winnipeg, Manitoba.
Work and grow with a family-owned company.
P&H's roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.

With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.
Your Role

Please note this is not a Developer position.
Day to Day
Execute various IT projects, ensuring tasks are completed efficiently and in accordance with project objectives and timelines
Provide first level help desk support for all hardware and software issues in a Microsoft Windows environment
Engage with end users and location managers via phone and other communication channels to address issues, fulfill requests, and ensure successful project completion
Perform employee account activations and associated hardware, software and mobile device setup and configuration
Actively maintain the IT service deck system by categorizing requests, updating ticket statuses, and documenting resolutions

**Qualifications**:
Pursuing post-secondary education in an Information Technology Program with a focus on Network and System Administration
Experience with Windows 10, Active Directory, Microsoft 365, Entra, and networking protocols
Experience supporting, troubleshooting, and repairing computer hardware, including desktops, laptops, mobile devices, printers, and peripherals
Possesses a strong commitment to professionalism, consistently adhering to standards, maintaining punctuality, and upholding organizational protocols
Must be available to work on-site

We thank all applicants, but only those selected for an interview will be contacted.