Client Relations Officer

5 days ago


Dartmouth, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:DARTMOUTH

**Type of Employment**:Term

**Union Status**:NSGEU - NSPG

**Closing Date**:09-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Service Nova Scotia has a team of 1000+ employees working from offices throughout Nova Scotia. Together, we build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. Service excellence is at the heart of everything we do. As part of our core business, we provide a vast array of services to the citizens and businesses of Nova Scotia. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services.

**About Our Opportunity**:
PSFC are currently recruiting for the position of Client Relations Officer. In this position, you will act as a liaison between the Department and over 80 client organizations who are users of the Province’s radio system infrastructure and/or dispatch services, managing the day to day interactions with these clients, and helping them to advance various public safety communications initiatives.

Working under the supervision of the Supervisor of Client Relations, you will travel across the province on a regular basis meeting clients, evaluating their needs, providing in depth technical advice, and developing policies, procedures, legal agreements, and governance tools. You will plan and develop new initiatives related to radio communications and will lead communications efforts between the Department and its diverse clients on a variety of complex files. You will work to research radio communications across jurisdictions, and promote best practices.

This position will also participate in various field training and exercises, and support PSFCs Mobile Communications Support program, responding to emergencies and planned events to provide radio communications planning, tools, and advice.

**About You**:
**Qualifications and Experience**:
University degree and five years of related experience, or a suitable combination of education and experience

Related experience includes:

- Experience in a role focused on relationship/stakeholder management and/or complex client service to diverse stakeholders
- Experience leading a technology or public safety related program or service
- Substantial experience working with trunked radio technology, knowledge of TMR2 radio equipment types and functionality
- Minimum Incident Command System ICS200 course completion

Assets include:

- Experience drafting documents and agreements, complex presentations, policies/procedures, and/or contracts.
- Public relations or media training/experience
- Completion of a CEVO course for emergency vehicle operation
- Other emergency management or trunked radio training

**Equivalency**:
**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**Working Conditions**:

- Normal work week is 35 hours/week, 7 hours/day
- May be required to work overtime on occasion, and during emergencies may be asked to work substantial overtime or unusual shifts for a time-limited period.

This position is proposed to be based out of the PSFC head office in Dartmouth, Nova Scotia, but location can be flexible as may be agreed to through the hiring process. While work will sometimes be performed during regular working hours from the office, given that our user community and infrastructure is spread across all areas of the province, travel (mostly within the Province) is regularly required with this position (normally about 30% time). During mobile communications support deployments and other emergencies, significant overtime is frequently required. This position may serve as part of an on-call rotation.

This position can be considered for some flexible working arrangements, including flexible working hours and remote work opportunities.

A drivers license and reliable vehicle are required.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules

**Additional Information**:
This posting may be used to fill additional vacancies over the next three months, either temporary or term.

**Pay Grade**: PR 13

**Salary Range**: $2,543.38 - $3,091.70 Bi-Weekly

**Employment Equity Statement**:



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