Library Relations Manager

6 months ago

Kitchener, Canada SirsiDynix Full time

**We believe in the power of libraries.** We believe in their power to transform and improve our communities. We believe that access to information is a right not a privilege, and that access to information is crucial to the health of individuals and communities everywhere. We believe in the opportunities libraries give individuals to learn, grow, and improve themselves. We believe libraries should be more than relevant, they should be universally seen as indispensable to their communities. We believe in the crucial role libraries play as a communal space for individuals to gather, connect, exchange ideas, and create.

**What you'll do as a Library Relations Manager**:

- Manage customers, primarily based in the Canadian region
- Maintain high quality, proactive contact with assigned customers
- Provide assigned customers with a direct point of contact within SirsiDynix to ensure that SirsiDynix is meeting the customers’ Support, Services, and Sales needs
- Coordinate activities with multiple internal departments to ensure service needs are met and complex client issues are resolved
- Help customers maximize the value of the software by ensuring that they are aware of new releases as well as existing features that can help them meet their expressed goals
- Identify customers at risk for retention and manage inter-departmental efforts to retain customers
- Expedite the resolution of incidents and issues that require attention while acting as a point of escalation
- Communicate client product needs to product and software development
- Present upcoming development and company direction to key accounts
- Coordinate virtual and onsite visits to clients and attend assigned conferences and user group meetings (may include up to 5% travel)
- Identify sales opportunities and communicate to the appropriate sales team

**What you'll need to be a successful Library Relations Manager**:
**Knowledge and Skills**:

- Outstanding presentation skills
- Excellent written and verbal communications skills
- Ability to facilitate group discussion
- Terrific interpersonal skills
- Superb listening skills
- Negotiation skills
- Thorough customer call and risk documentation
- Fluency in French (both verbal and written) preferred

**Education**:

- Bachelor's degree in a related field or an equivalent combination of education and industry experience
- Graduate degree in Library Science, Library and Information Studies preferred

**Experience**:

- 4+ years of increasing responsibility in technical support, educational support, or sales support area; at least one or more years in a lead/senior role is preferred
- 2+ years experience with library software
- 1-2 years industry experience preferred

**Hiring Salary Range**:

- $80,000 to $100,000 CAD salary range depending on qualifications

**Benefits**:

- Medical, Dental, and Vision Insurance
- Retirement Savings Plan
- Paid Time Off
- Holidays
- Educational Assistance
- Adoption Assistance
- Employee Assistance Program (EAP)

**About SirsiDynix**:
At SirsiDynix, we make software for libraries. Libraries buy books from vendors, keep track of the books in their systems, and distribute the books to library users. The software we build helps them do that (and a lot more). We make products that:

- Give libraries the power of cloud computing
- Make it easy for library users to check out ebooks
- Let libraries use new technology like tablets and smartphones
- Make searching the library as easy as searching Google or Amazon
- Give libraries innovative ways to increase budgets by offering new services

We help more than 23,000 libraries answer the questions posed by new technology and changes in society. Are you ready to join us?
- SirsiDynix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, gender expression, veteran status, sex, or age and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees._

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