Library Relations Manager

2 weeks ago

Kitchener, Canada SirsiDynix Full time

**We believe in the power of libraries.** We believe in their power to transform and improve our communities. We believe that access to information is a right not a privilege, and that access to information is crucial to the health of individuals and communities everywhere. We believe in the opportunities libraries give individuals to learn, grow, and improve themselves. We believe libraries should be more than relevant, they should be universally seen as indispensable to their communities. We believe in the crucial role libraries play as a communal space for individuals to gather, connect, exchange ideas, and create.

**What you'll do as a Library Relations Manager**:

- Manage customers, primarily based in the Canadian region
- Maintain high quality, proactive contact with assigned customers
- Provide assigned customers with a direct point of contact within SirsiDynix to ensure that SirsiDynix is meeting the customers’ Support, Services, and Sales needs
- Coordinate activities with multiple internal departments to ensure service needs are met and complex client issues are resolved
- Help customers maximize the value of the software by ensuring that they are aware of new releases as well as existing features that can help them meet their expressed goals
- Identify customers at risk for retention and manage inter-departmental efforts to retain customers
- Expedite the resolution of incidents and issues that require attention while acting as a point of escalation
- Communicate client product needs to product and software development
- Present upcoming development and company direction to key accounts
- Coordinate virtual and onsite visits to clients and attend assigned conferences and user group meetings (may include up to 5% travel)
- Identify sales opportunities and communicate to the appropriate sales team

**What you'll need to be a successful Library Relations Manager**:
**Knowledge and Skills**:

- Outstanding presentation skills
- Excellent written and verbal communications skills
- Ability to facilitate group discussion
- Terrific interpersonal skills
- Superb listening skills
- Negotiation skills
- Thorough customer call and risk documentation
- Fluency in French (both verbal and written) preferred

**Education**:

- Bachelor's degree in a related field or an equivalent combination of education and industry experience
- Graduate degree in Library Science, Library and Information Studies preferred

**Experience**:

- 4+ years of increasing responsibility in technical support, educational support, or sales support area; at least one or more years in a lead/senior role is preferred
- 2+ years experience with library software
- 1-2 years industry experience preferred

**Hiring Salary Range**:

- $80,000 to $100,000 CAD salary range depending on qualifications

**Benefits**:

- Medical, Dental, and Vision Insurance
- Retirement Savings Plan
- Paid Time Off
- Holidays
- Educational Assistance
- Adoption Assistance
- Employee Assistance Program (EAP)

**About SirsiDynix**:
At SirsiDynix, we make software for libraries. Libraries buy books from vendors, keep track of the books in their systems, and distribute the books to library users. The software we build helps them do that (and a lot more). We make products that:

- Give libraries the power of cloud computing
- Make it easy for library users to check out ebooks
- Let libraries use new technology like tablets and smartphones
- Make searching the library as easy as searching Google or Amazon
- Give libraries innovative ways to increase budgets by offering new services

We help more than 23,000 libraries answer the questions posed by new technology and changes in society. Are you ready to join us?
- SirsiDynix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, gender expression, veteran status, sex, or age and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees._

  • Library Relations Manager

    7 days ago

    Kitchener, Canada Hirebridge Full time

    The Library Relations Managerwill serve the critical function of representing libraries’ interests in matters of client care, project implementations, and future product development. The Library Relations Manager will also be in a position to recommend technology solutions to new and existing customerswith the goal of creating an overall better...

  • Library Relations Manager

    5 days ago

    Kitchener, Canada Hirebridge Full time

    The Library Relations Managerwill serve the critical function of representing libraries’ interests in matters of client care, project implementations, and future product development. The Library Relations Manager will also be in a position to recommend technology solutions to new and existing customerswith the goal of creating an overall better...

  • Library Relations Manager

    2 weeks ago

    Kitchener, Ontario, Canada SirsiDynix Full time

    We believe in the power of libraries. We believe in their power to transform and improve our communities. We believe that access to information is a right not a privilege, and that access to information is crucial to the health of individuals and communities everywhere. We believe in the opportunities libraries give individuals to learn, grow, and improve...

  • Library Selection Specialist

    3 weeks ago

    Kitchener, Canada Library Services Centre Full time

    Library Services Centre provides services for Canadian libraries, including bibliographic services to over 200 libraries, universities and private businesses across the country. We are currently recruiting for a Selection Specialist to join our Selection Services Department. **Selection Specialist** Involves selecting ARP (Automatic Release Plan) materials...

  • Casual Library Assistant, Community Libraries

    3 weeks ago

    Kitchener, Canada Kitchener Public Library Full time

    Casual Library Assistant, Community Libraries $24.87 - $28.84 Casual hours: days, evenings, and weekends **Who we are** Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library. The principles of equity,...

  • Library Cataloguing Technician

    3 weeks ago

    Kitchener, Canada Library Services Centre Full time

    **Job title** Cataloguing Technician, Library Services **Reports to** Manager, Professional Services **About LSC** For over 50 years, the Library Services Centre (LSC) has stood as an industry leader serving libraries across Canada. We provide comprehensive acquisitions, cataloguing, processing, and consultancy services for libraries of all sizes and...

  • Library Assistant, Circulation Services

    3 days ago

    Kitchener, Canada Kitchener Public Library Full time

    **Who we are** Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library. The principles of equity, inclusion and belonging are present in all that we do. Everything from our spaces to our services is...

  • Library Assistant, Circulation Services

    1 week ago

    Kitchener, Canada Kitchener Public Library Full time

    **Casual Contract Position: days, evenings and weekends required until September 28, 2024** **Who we are** Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library. The principles of equity, inclusion and...

  • Part-time Library Cataloguing Technician

    3 weeks ago

    Kitchener, Canada Library Services Centre Full time

    **Job title** Cataloguing Technician, Library Services **Reports to** Manager, Professional Services **About LSC** For over 50 years, the Library Services Centre (LSC) has stood as an industry leader serving libraries across Canada. We provide comprehensive acquisitions, cataloguing, processing, and consultancy services for libraries of all sizes and...

  • Library Assistant, Children’s and Teen Services

    1 week ago

    Kitchener, Canada Kitchener Public Library Full time

    **Casual Contract Position: days, evenings and weekends required until August 31, 2024** **Who we are** Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library. The principles of equity, inclusion and...

  • Senior Library Assistant, Heffner Studio

    2 weeks ago

    Kitchener, Ontario, Canada Kitchener Public Library Full time

    Part-Time Position- Days, evenings and weekends requiredWho we areKitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library.The principles of equity, inclusion and belonging are present in all that we do....

  • Senior Library Assistant, Heffner Studio

    2 weeks ago

    Kitchener, Ontario, Canada Kitchener Public Library Full time

    Part-Time Position - Days, evenings and weekends required Who we are Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library. The principles of equity, inclusion and belonging are present in all that we...

  • Senior Library Assistant, Wellbeing and Community Connections

    2 weeks ago

    Kitchener, Ontario, Canada Kitchener Public Library Full time

    Senior Library Assistant, Wellbeing and Community ConnectionsMay 17, 2024Community Connections$ $33.60Full-Time Contract Position - days, evenings and weekends requireduntil December 2024 (possibility of extension)Who we are Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our...

  • Library Assistant

    2 weeks ago

    Kitchener, Ontario, Canada Region of Waterloo Full time

    Provides public library services at library branches or other community locations, including customer service, circulations, and helping with programs and eventsDuties/Responsibilities: Provides customer service to clients in the library's adult and children's areas. Implements library policies and procedures at the branch level under management's direction....

  • Manager, Customer Experience

    3 weeks ago

    Kitchener, Canada Conestoga College Full time

    **Requisition Details**: - **Job Title**:Manager, Customer Experience & Operations - Library Services**: - **Requisition #**:23-994R1**: - **Campus**: Doon - **Department**: Library & Learning Services - **Payband**: 11 - **Payband Range**: $94,113.00 - $117,641.00 - **Hours/Week**: 37.5 - **Posting Date**: Wednesday, February 21, 2024 - **Closing Date**:...

  • Library Clerk

    2 weeks ago

    Kitchener, Ontario, Canada Waterloo Region District School Board Full time

    Oak Creek P.S.Educational ServicesApplicants will be considered in the following order:1) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.2) Qualified external applicants (includes employees from other Bargaining Units)Reporting to the Principal, and following the "Best Practices and Guidelines" related to library...

  • Manager, Program and Service Design, Information

    4 weeks ago

    Kitchener, Canada Kitchener Public Library Full time

    **Part-Time Contract Position**: - 20 hours per week - Days and 1 evening per week (Saturdays only as required) until December 2024 **Who we are** Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values reflect who we are and what we strive for as a library. The...

  • Manager, Program and Service Design, Information

    4 weeks ago

    Kitchener, Canada Kitchener Public Library Full time

    **Part-Time Contract Position**: - 20 hours per week - Days and 1 evening per week (Saturdays only as required) until December 2024 **Who we are** Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values reflect who we are and what we strive for as a library. The...

  • Manager, Wellbeing and Community Connections

    4 weeks ago

    Kitchener, Canada Kitchener Public Library Full time

    Community Connections Full Time - Permanent $73,309 - $85,033 Days, evenings and weekends **Who we are** Kitchener Public Library welcomes our community to engaging spaces where people connect, ideas flourish and lives are transformed. Our values are a reflection of who we are and what we strive for as a library. The principles of equity, inclusion and...

  • Library Clerk

    2 weeks ago

    Kitchener, Canada Waterloo Region District School Board Full time

    King Edward P.S. Educational Services **Applicants will be considered in the following order**: 1) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees. 2) Qualified external applicants (includes employees from other Bargaining Units) Reporting to the Principal, and following the "Best Practices and Guidelines" related...