Quality Program Coordinator

3 weeks ago

Toronto, Canada MyHealth Centre Full time

**_Job Description:_**_ Quality Program Coordinator_
- MyHealth is looking for a Quality Program Coordinator who will be responsible to collaborate with management to develop and implement engagement activities to improve and continuously enhance our quality program and initiatives specifically for our teams in the West Region. The coordinator will assist in creating new policies and reviewing current protocols for areas of improvement, and effectively communicating new policies to applicable parties; address questions as they arise._
- MyHealth Centre is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 Ontario healthcare providers refer their patients to MyHealth Centre’s 40 accredited locations for OHIP-covered cardiology, imaging, women’s health, telehealth, and sleep diagnostic services._

**_ Why join MyHealth? Here are 5 great reasons_**

**_ Accredited Patient Care:_**_ We’re Ontario’s only independent diagnostic health facilities that are Accredited with Commendation. This achievement recognizes our continuous effort to provide shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of infection prevention, cleanliness, safety, and comfort in our facilities._
- _**_Canada’s Best Managed Companies:_**_ For 5 consecutive years, we’ve been selected among Canada’s Best Managed Companies. This is Canada’s leading business awards program, recognizing excellence in private, Canadian-owned companies._
- _**_Great Place to Work:_**_ For 5 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals._
- _**_Consumer Choice Award_**_: For 4 consecutive years, we’ve won the Consumer Choice Award for best Diagnostic Imaging Clinics in the Greater Toronto Area. The winners are the result of an in-depth consumer evaluation process that involves gathering unbiased consumer opinions, calculated and vetted by some of North America’s leading market research firms._
- _**_Canada’s Top Growing Companies_**_: The Globe and Mail’s Report on Business has selected MyHealth in their ranking of Canada’s Top Growing Companies. This program celebrates and ranks independent Canadian businesses by the percentage of their revenue growth over three years._

**Reporting to**:Director - Quality Assurance and Teleradiology

**Responsibilities**:

- Collaborate with management to develop and implement engagement activities to improve and continuously enhance our quality program and initiatives.
- Assist in creating new policies and reviewing current protocols for areas of improvement, and effectively communicating new policies to applicable parties; address questions as they arise.
- Responsible for travelling to clinic sites to perform audits and facilitating Ministry of Health/CPSO QA meetings as required.
- Collaborate with staff to ensure quality of procedures throughout the organization are standardized. Following up with clinic leadership for deficiencies and ensuring to celebrate wins.
- Updated and maintain tracking systems to ensure project transparency and progress
- Assist in executing assessment related administrative requirements as it relates to licensed modalities.
- Provide administrative and program support in the management and day to day operations of the program.
- Organize, prepare and document all aspects of the Quality Assurance Program including but not limited to meetings, site visits, inquiries, etc.
- Appropriately schedule Radiologist reading resources via online platform on a monthly basis.
- Effectively allocate appropriate resources to clinics for reading based on volumes and update as required.
- Effectively communicate program updates and changes to staff and stakeholders
- Organize, prepare materials and help facilitate internal meetings to review policy and procedure manuals and track review dates
- Document and take formal minutes for all program related meetings
- Contribute to QA Newsletter on a monthly basis by providing departmental updates
- Provide back up support to the Physician Service Coordinator by tracking, following up and monitoring STAT reports as required
- Other duties as assigned

**Qualifications, Experience & Requirements**:

- Professional and articulate with excellent written & verbal communication
- Full understanding of Microsoft Office software
- Excellent communication and interpersonal skills
- Capable of building and maintaining strong relationships
- Strong organizational and multi-tasking skills
- Track record of initiative-taking and creativity in tackling various types of challenges
- Must have access to a reliable vehicle and available to travel to sites as required (minimum 2x per year each site)
- Self-motivated and go

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