Digital Account Manager

3 weeks ago


Toronto, Canada Idea Rebel Full time

**Responsibilities**
- Thrilling our customers and partners with in-depth product knowledge and agile servicing strategies
- Owning and managing a set of high-potential accounts
- Retaining and managing customer accounts with delightful, insightful and strategic servicing
- Works with client and internal project teams to ensure timely delivery of projects

**Requirements**:

- 3-4 years client-facing experience
- Having supported clients for Digital Marketing including Web Development, Digital Campaigns, Social Media strategies
- Agency experience preferred
- Knowledge of Project Management and full life-cycle of project delivery
- Proven track record of managing and building a book of business with revenue retention targets
- Great attitude, and remarkable ability to build rapport in initial conversation and throughout client lifecycle
- High competency to move between software platforms to complete tasks
- Working knowledge of search or social network marketing and advertising
- Impressive oral and written communicator
- Not shy about being on the phone multiple hours per day, strong at consensus-building
- Negotiation skills should be second nature
- Ability to work in hyper fast-paced environment
- Positive and progressive thinker, even in moments of ambiguity
- Superior organization and prioritization skills, along with focused attention to detail

Location - Toronto, Vancouver



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