Account Manager

1 month ago

Toronto, Canada MiQ Digital Full time

**Location**: Toronto, Canada

**THE OPPORTUNITY**
This is an opportunity to work with the leading Independent Marketing Intelligence Company. You will join a global company with a global culture to match. We live and breathe our MiQ values in order to help businesses win and support our employees professional and personal development. As a member of the Account Management team, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis, Product and Marketing; not only within Canada but across our Global footprint. The Account Manager is a hard-working, analytical media professional driven by a focus on client success.

**WHAT YOU’LL BE DOING**

Your main responsibilities will include:

- People Management
- The day to day management and development of direct reports - Account Executives and Account Coordinators
- Acting as an escalation point with team challenges
- Client Servicing & Relationships
- Owning and overseeing the post-sales process, ensuring world-class servicing and output at every stage of the client lifecycle
- Building and maintaining strong relationships with key client stakeholders
- Acting as an escalation point for troubleshooting client requests
- Campaign & Insight Management
- Ensuring operational excellence across each stage of the campaign lifecycle including insight reports.
- Working closely with your teams and the Traders to set campaigns up for success
- Leading troubleshooting requirements and alleviating the trading and product teams from technical troubleshooting where possible.
- Identifying and securing upweight and resell opportunities through strategic thinking and strong client relationships and understanding of their business challenges and needs
- Thought Leadership
- Act as a trusted advisor to stakeholders, clients and the team; sought out as a sounding board.
- Honestly and proactively challenge internal/external stakeholders’ ideas
- Gain deep knowledge of what the challenges are for each of our clients are
- Innovation
- Consistently suggest novel approaches for all types of challenges; at the same drive a culture of innovation amongst team members
- Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
- Share new ways of working with sales and trading to drive performance

**YOUR QUALIFICATIONS**
- At least 2-3 years of experience in the programmatic media and/or ad tech space.
- At least 2+ years client facing experience working in a team environment
- At least 1 year people management experience
- Client Services / Account Management / Sales Support / Ad-Ops background advantageous but not required
- Experience with basic functions of Microsoft Excel or similar
- Ability to meet tight deadlines and prioritize workloads
- High attention to detail with a commitment to quality and accountability
- Ability to multi-task, prioritize and stay organized in a fast-paced environment
- Ability to problem-solve, work independently, and identify potential risks
- Eager to learn new systems, technologies, and advertising techniques
- Flexible and adaptable as a team player with strong communication skills
- A can-do attitude to provide energy, drive and enthusiasm
- A dream to grow your career as the company scales
- Alignment with MiQ's core values

**WHO YOU ARE**

**YOUR PERSONALITY**

At MiQ, we firmly believe that our values bring us together. That said, we're looking for someone who is aligned with our values below.
- Passion - We love and live what we do
- Determination - We always find a way to ‘figure it out’
- Unity - We hold each other accountable. We win and lose as a team.
- Agility - We anticipate the unexpected, embrace and adapt to change
- Courage - We dare to think unconventionally

**WHO WE ARE**

We’re MiQ, a programmatic media partner for marketers and agencies.

We connect data from multiple sources to do interesting, exciting, business-problem-solving things for our clients. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and our company keeps getting better because we keep hiring smart new people.

People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

If that sounds like you, we’d love to hear from you.

**WORKING AT MIQ**

**OUR COMMITMENT TO INCLUSION AND DIVERSITY**

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace. Inclusion and diversity are core values at MiQ. Ensuring that we have a workplace which is safe and comforta

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