Payments Coordinator
6 months ago
**Company**: BrightHR Limited.
**Job Title**: Payments Coordinator
**Department**: BrightHR - Service
**Location**: Toronto, ON
**Salary**: $50,000 - $55,000
**This is an on-site position.**
**About Us**
Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you
At Bright, we're passionate about empowering business owners with the tools and resources they need to succeed. Through our user-friendly BrightHR software and practical advice, we help business owners efficiently manage their teams and operations. We're committed to keeping our services affordable and accessible, championing the journey of small business owners towards a brighter future.
**The Role of the BrightHR Payments Coordinator**
With a direct reporting line into the BHR Head of Credit Control (UK) and a functional reporting line into the Head of Service (CA), the position is suitable for an individual who is bright, confident, positive and an excellent communicator. The Payments Team Member plays a crucial role in ensuring the timely collection of outstanding account balances while maintaining positive relationships with clients. This position requires a detail-oriented individual with strong communication and problem-solving skills, as well as a solid understanding of financial processes and regulations. You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment.
**Day-to-Day Duties and Responsibilities**
- Taking responsibility for own daily collection call schedule
- Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery
- Work with the Development and Service Delivery Manager to identify training requirements and agree coaching schedules.
- Ensure direct call method is always the first collection contact attempted.
- Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.
- Build and maintain a close working relationship with Customer Service/Client Experience and other business functions, to resolve all complaints to the clients' satisfaction.
- Liaise with internal stakeholders on account queries
The above is not an exhaustive list and you will be expected to perform different tasks to support the changing demands of the function and the overall business objectives of the Group
**Education/Experience**
- Customer service experience is mandatory
- Ability to handle objections
- Must have excellent listening and communication skills
- The ability to work in a fast-paced environment
- Previous experience in collections, accounts receivable, billing, or customer service.
- Experience with negotiation
- Experience with Salesforce & Stripe is an asset
**Why Work for BrightHR?**
- Day off on your birthday
- Vacation Days increase after 2 and 5 years' service
- Benefits and Pension Plan available.
- Access to Employee Assistance Programs
- Company incentives, access to discounts.
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