Account Coordinator

2 weeks ago

Kingston, Canada Events & Management Plus Inc. Full time

**Account Coordinator Job Description**

**About Us**

**About the Role**

The Account Coordinator (AC) is responsible for providing exemplary administrative and customer service support to the Account Managers, including support to the operations teams and the event management teams. This role requires the AC to demonstrate flexibility, take initiative, and ensure the Account Managers are fully supported in the lead role. The AC works in a procedural, consensus-building manner with all staff at EM+ in keeping with the firms’ vision, mission and values.

The Account Coordinator should have a passion for delivering outstanding customer service. The AC must be hard working with the ability to manage multiple priorities and work independently and as part of a multi-disciplinary team.

Specific Accountabilities Include:

- Acts as a contact person for the members of the societies
- Manages all incoming/outgoing requests for appointments and information with both internal and external parties for the Account Manager, maintains calendar, and schedules recurring meetings and events
- Provides administrative support to the Account Manager, including file management and general correspondence preparation, e.g. briefing notes, agendas, necessary documentation, letters for internal and external parties
- Meets regularly with the Account Manager and team to review and anticipate needs for the clients
- Exercises diplomacy and good judgment in liaising with staff, industry partners and volunteers through support that reflects a thorough knowledge and understanding of the society’s activities
- Co-ordinates and organizes Board of Directors and Committee meetings in collaboration with the Account Manager
- Records and tracks activities related to the Committees of the Board of Directors
- Assists with and participates in offsite events, conferences and meetings as needed
- Participates in team meetings to ensure coordination across all projects
- Occasional evening, early morning and weekend work
- Other duties as assigned

Skills, Experience and Attributes Include:

- Successful completion of a university degree or relevant college diploma
- Experience working in an administrative role
- Excellent organizational, time management and administrative skills
- Strong interpersonal communication skills
- Keen interest in and understanding of evolving technologies and office protocols
- Strong written and analytic skills
- Proactive team player, flexible and self-motivating
- Ability to work independently, manage a variety of tasks concurrently, and perform well under pressure
- Successful customer service record
- Ability to see the big picture while being attentive to the details
- Exceptional judgment, discretion and diplomacy in order to deal with the various community members and the public
- Proven track record of confidentiality and integrity
- Adaptable to change
- Creativity and professional demeanor

, Permanent

**Salary**: $42,000.00-$45,000.00 per year

COVID-19 considerations:

- Remote interview process
- All staff are working from home until further notice. Computer will be provided.

We thank all applicants for their submissions however, only those under consideration will be contacted. No phone calls, please.

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