Relationship Manager

6 months ago

Milton, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun”

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

**The Role**:
The Relationship Manager is tasked with building and maintaining all aspects of the relationship with our larger groups and key accounts. This dynamic role will liaise with all management levels of our most valued clients and develop strategies internally to ensure a strong and continuous partnership. Knowing the pulse of the client is at the forefront of all activities, and it can provide decision insight to PBS management by maintaining an always current view of operations.
As the key account client is moved through the DMS Sale - Install - Follow up process, the Relationship Manager (RM) is involved initially at an overview level. As the client moves to standard PBS lines of communication and interaction, the RM more fully engages. This transfer from project management to relationship management, including the central issues list, provides ongoing oversight and ensures a successful long-term implementation.

**Responsibilities**:

- Manage a portfolio of approximately thirty corporate clients with up to three hundred rooftops. The number of sites per group, users per site, PBS product usage level, and lifecycle of the client will determine required SRM interaction levels and actual capacity
- Act as the client advocate to ensure concerns are identified and addressed - liaise with PBS internal departments to spearhead escalations and ensure prompt attention, efficient response, and timely follow up
- Conduct onsite visits at least once per year focusing on key staff in each department
- Proactively interact remotely with key contacts at least once per quarter. Knowing the pulse is at the forefront of all activities. Monitor status and maintain summary issues list affecting client, monitor Cornerstone calls and intuitively, proactively step in to help curb any challenges
- Oversee project management and activity coordination for multiple clients simultaneously
- Encourage dealer attendance at PBS events such as Dealer Conference, workshops, and ongoing online PBS education opportunities
- Attend conventions, trade shows and external functions relating to assigned client base
- Superior verbal & written communication skills are essential
- Ability to engage with executive level clients and dealership department operations staff
- Strong follow-up skills and internal communication / relationship skills are essential
- Adaptability, personal initiative, and the ability to work independently are a must

**Qualifications**:

- Post-secondary education, degree or diploma, or equivalent work experience
- Must hold a valid driver’s license and passport (travel required throughout Canada and USA)
- Solid computer knowledge Microsoft Office Suite including Word and Excel
- Dealership operations, software integration, business consulting, or project management experience given preference
- Fluent in French and English is an asset

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Free parking
- Staff events
- Competitive base salary
- Great referral bonus
- Staff discounts with GM, Dell, and more

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