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Sales Operations Coordinator

1 month ago

Etobicoke, Canada MaxPeopleHR Full time

Our client is a construction management company located in Toronto, that specializes in commercial interior renovation projects. Their award-winning culture sets them apart from the rest. If you are looking to join a successful and driven team focused on making a difference and building culture, join their team

Their culture reflects their approach: a synergy between old schoolwork ethic and modern processes and technology, with a laser focus on customer service.

**Their Values**
- Fostering an environment where staff embody their culture
- Listening to clients and meeting their needs
- Creating a company that treats trade contractors with respect
- Differentiate through superior customer service
- Reward trust through transparency, honesty, and integrity

Are you ready to bring your organizational skills and keen attention to detail to a team that values steady growth and ongoing learning? As a Business Development Administrator, you’ll play an essential role in supporting and enhancing our business development initiatives, helping us achieve exceptional outcomes while fostering your professional growth.

In this position, you’ll be a vital link between internal teams, ensuring seamless coordination and maintaining accurate records and databases. Your contributions will include helping to prepare compelling proposals, managing administrative tasks with precision, and supporting our client-focused approach with an emphasis on thoughtful storytelling and compliance.

What makes this opportunity unique? We’re committed to your development and long-term success. We’ll provide you with resources, mentorship, and opportunities to grow your skills at a steady, sustainable pace. In our dynamic and fast-paced environment, we value dedication, process-oriented thinking, and the ability to manage multiple priorities with ease.

**CRM Administration**
- Responsible for client information and data onboarding processes, including profile creation, account setup and ongoing maintenance in Company CRM (Microsoft Dynamics)
- Work with the BD and cross departmental teams to ensure accurate and current contact details, preferences, and service history
- Regularly update client profiles and identify new cross-selling opportunities
- Collaborate with the Business Development team to provide insights, KPI dashboards supporting informed client outreach and engagement decisions
- Assist in preparation of monthly and quarterly reporting of BD efforts to Management and Partnership
- Coordinate and monitor follow-up on client proposals, contracts, and new engagement notices

**Business Development Support**
- Act as a liaison between sales, marketing, and other internal teams to ensure seamless project execution.
- Schedule and coordinate internal meetings with team members and Relationship Managers, ensuring calendars are clear and free of conflicts.
- Communicate on behalf of the team to follow up on inquiries, proposals, and client requests.
- Assist in the review, preparation, and submission of proposals and pitch decks.
- Collaborate with team members to gather necessary documentation and ensure compliance with submission requirements.
- Conduct research to support client meetings and proposal development as needed.
- Assist in preparing sales materials, presentations, and other collateral, collaborating with other teams as needed.
- Track and follow up on leads, inquiries, and client communications as directed by the Sales Manager.

**Research and Insights**
- Conduct market and client research to gather strategic insights for proposals.
- Collaborate with team members to identify competitive differentiators tailored to client needs.

**Environment, Pace and Challenges**
- Fast-paced work environment
- Supportive culture & environment with opportunity for growth and development
- Occasional travel may be required for client meetings or project site visits.
- Office environment with standard working hours; flexibility will be required to meet proposal submission & reporting deadlines.

**Requirements**:

- Bachelor’s degree in Business, Communication, Marketing or related field
- A minimum of 2 years of experience in sales support or a related administrative field
- Familiarity with the principles, procedures, and best practices in the construction industry is an asset
- Ability to multi-task and manage multiple priorities as required
- Analytical mindset with the ability to synthesize information into clear, actionable insights.
- Exceptional communication skills, both oral and written
- Strong knowledge and experience working with MS Office including Microsoft SharePoint, Dynamics, Word, Excel, Outlook, and Teams
- Strong interpersonal skills to build relationships with both clients and colleagues
- Experience with project management, and ERP/CRM software an asset

**Competencies**
- Proactive mindset and strong initiative
- Critical thinking, reading and solutioning
- Positive attitude, willingness to learn and adapt to c