Area Sales
5 days ago
**Area Sales & Catering Coordinator Job Description**
**Job Summary**
Join our team as the Area Sales & Catering Coordinator in the vibrant Toronto Airport area, where each day brings new opportunities and excitement Take your career to new heights representing the Residence Inn Marriott Toronto Airport and the Courtyard Marriott Toronto Airport Hotels. The Area Sales & Catering Coordinator is an integral part of the Team who supports the Area Director, Sales & Marketing and the Sales team in the implementation and execution of the hotel’s sales strategies while maintaining guest satisfaction. The role includes proactive and reactive selling, account qualification, administrative duties including but not limited to coordination of proposals, contracts and reports as required.
**ACTIVITIES**:
The duties of the Area Sales & Catering Coordinator include, but are not limited to the following:
Assist Sales Managers and Director of Sales in securing new business and maintaining existing accounts through sales blitz, prospecting, planned sales calls, and telephone solicitations
Develop and maintain relationships with key clients and group contacts to provide maximum personalized guest service
Work with guests and event planners in planning events and recommend catering solutions to meet guests’ needs.
Create proposals, quotes and contracts for catering events, while negotiating within established parameters.
Create Banquet Event Orders and communicate with operating departments. Co-ordinate and follow-up with all hotel operational departments to ensure delivery of promised service as mutually agreed upon
Utilize Property Sales System (Delphi) to track, solicit and follow up on accounts.
Attend meetings; take minutes, update action plans, providing feedback
Achieve sales objectives independently in accordance with the budget.
Write weekly, monthly, quarterly and annual reports as requested.
Contribute to the continued success of the hotel by taking part in all initiatives and projects organized by the Area Director, Sales & Marketing, and the Sales Team.
Maintain a professional image both in terms of physical appearance and clothing.
Perform any related tasks assigned by management.
Collaborate with Accounting and Food & Beverage leadership to ensure accurate and timely billing of all events.
Work with Food & Beverage Manager to develop creative catering solutions to meet guests’ needs and attract new clients
Support Sales team with administrative, reporting, and marketing tasks.
Assist in maintaining hotels’ social media accounts
Responsible for day-to-day duties of prospecting accounts, account development and site inspections, continuously updating property sales system (Delphi)
Acknowledge and monitor competition's sales and marketing strategies and collect market and competitive intelligence to assist in developing strategic plan
Solicit client’s post event satisfaction.
Keep all departments informed of fluctuations in business levels pertaining to events; groups; special guests.
Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Adhere to all health and safety guidelines and standards. Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, and profits.
Meet with group conveners during their events.
Participate and prepare in Sales initiatives; including sales and catering meetings; taking minutes; reporting.
Display a high degree of professionalism and integrity as befitting a member of management.
Respond to and take a leadership role in any hotel emergency or safety situation, as well as instruct team members in the same.
As required of all hotel associates, assist any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
Personal vehicle to travel locally or to other locations is a primary job duty
- Note: Other duties as assigned by supervisor or management_
**COMPETENCIES WE ARE SEEKING**:
- 1-2 years’ experience in Conference & Catering Management/Banquet Management with additional Sales experience. (hotel operations background preferred)
- Related college/university diploma.
- Must have a passion for sales and delivering exceptional customer service.
- Demonstrated experience in achieving goals
- High energy level, exceptional organizational skills, attention to detail, strong teamwork and employee relations skills required
- Excellent problem solving, communication (both written and verbal) presentation skills required
- Speed of execution and ability to work under pressure.
- Superior skillset in time manageme
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