Sales Coordinator

6 months ago

Etobicoke, Canada Sheraton Toronto Airport Hotel and Conference Centre Full time

**Who we are**:
When you join the Sheraton family, you become a member of its global community. With a supportive team, every day is an opportunity to welcome guests through engaging experiences and thoughtful service to bring people together as part of our global community.

We provide a meaningful environment to associates enabling them to thrive both professionally and personally with industry-leading benefits, discounted stays at Marriott properties worldwide, extended medical and dental benefits as well as career development and training opportunities.

**Position Purpose**:
Assist the Sales Managers in designing, developing and executing site inspections, proposals, and contracts to secure group, leisure, corporate and conference business. Ensure that office procedures and duties are carried out (which includes but not limited to assigning leads, answering telephone inquiries, creating purchase orders and organizing mail). Work closely with other departments and suppliers to ensure smooth and efficient transition between sales & operations. Uphold brand standards and serve as the brand ambassador for the hotel.

**The responsibilities of this position include**:

- Provide administrative support for Sales Managers and Director of Sales and Marketing.
- Prepare sales-related documents throughout the sales process (e.g. proposals, contracts, site notices).
- Respond to inquiries from clients/prospective clients in the absence of salesperson(s).
- Promote awareness of brand image internally and externally.
- Gather materials and assemble information packages (e.g., brochures, promotional materials).
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to the brand.
- Coordinate with other departments within the hotel for distribution of important sales information.
- Prepare and disseminate month-end reports and weekly sales activity reports.
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Act as lead catcher for opportunities, build quotes and assign to the appropriate sales manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Conduct client site inspections as needed.
- Develop and maintain positive working relationships with others; support team to reach common goals;
- Perform other reasonable job duties as assigned.
- Warm and effective communications skills (in English language) both oral and written
- Must possess strong computer skills
- Must be proficient in Excel and Microsoft Word
- Must be able to maintain confidentiality of proprietary information
- Two years of hotel experience with at least one year in administration.
- Past sales experience an asset.
- Ability to stand, sit, or walk for an extended period.
- CITY preferred
- Lightspeed/Marsha preferred
- Knowledge of GXP an asset
- Well-developed organizational skills with ability to multi-task in a fast-paced environment
- Will be available to work variable shifts which would include weekends and holidays
- Ability to work out of both property locations and travel between hotels as needed.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON M9W 1J5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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