Onboard Host

4 weeks ago


Vancouver, Canada Rocky Mountaineer Full time

The Onboard Host reports to the Guest Services Manager (GSM). The position is accountable for delivering service excellence to onboard guests, including meals, storytelling, and sales enabling the creation of life changing experiences
This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment

Key Areas of Accountability

Deliver the onboard guest experience service.
- Create a welcoming environment for our guests to feel welcomed and valued by anticipating their needs, being attentive, and providing a high-quality guest experience
- Resolve guest-related concerns by listening with empathy and provide timely resolution
- Initiate guest contact and nurture the relationship for the duration of the trip
- Prepare and deliver the beverage, meal, and snack services per established standard operating procedures (SilverLeaf or GoldLeaf) in a positive, polished, and professional manner
- Prepare coaches as required for guest service (blankets, galley set up, and cart preparation)
- Clean and stock coaches, galleys, and washrooms to set standards during travel and at the end of each trip
- Maintain correct inventory levels and reconcile as required during travel and at the end of each trip
- Assist guest merchandise transactions as per Standard Operating Procedures (SOP)

Provide consistent and engaging storytelling to Rocky Mountaineer (RM) guests.
- Provide enthusiastic, consistent, factual, and engaging storytelling to RM guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment to the Storytelling manual

High level of awareness for the health and safety of both guests and crew.
- Adhere to onboard safety protocols
- Comply with railway safety standards
- Report any damage or hazards to onboard management
- Report any violations or hazards to onboard management

**Qualifications**:
Education / Certifications / Knowledge
- Serving It Right (SIR) required
- Fluency in English language
- Proficiency in Mandarin, German, Spanish, and French considered an asset

Experience
- Service delivery in a full-dining (food and beverage), luxury/fine-dining establishment desired
- Experience with public speaking or engaging with large audiences (70+ people); theatre, acting or tour-guide experience an asset

**Skills**:

- Solid communication and interpersonal skills
- Solid public speaking skills and ability to deliver storytelling to 72 guests
- Solid serving and hosting skills

Attributes
- Demonstrates empathy and compassion when interacting with guests
- Maintains a professional and polished appearance
- Energetic, motivated, hardworking and committed to delivering guest service excellence
- Ability to work independently and as part of a team
- Demonstrates a professional, accountable work ethic; self-motivated

Work Environment
- Ability to work consecutive long days(10+ hours)
- Must be able to lift and carry up to 50 pounds
- Able to travel away from home base for up to 4-6 days at a time
- Valid form of ID for domestic travel requirements (passport, driving license etc)
- Must be legally allowed to work in Canada for the duration of the operating season (April - October)


  • Lead Onboard Host

    2 weeks ago


    Vancouver, Canada Rocky Mounatineer Full time

    The Lead Onboard Host reports to the Guest Services Manager (GSM) and provides leadership to a team of Onboard Hosts in a railcar throughout the season. The position will provide Onboard Hosts with training and guidance on the service experience, and coordinate the onboard service to maintain best practices, standards, and procedures for the duration of a...

  • Onboard Host

    3 weeks ago


    Vancouver, Canada Rocky Mountaineer Full time

    The Onboard Host reports to the Guest Services Manager (GSM). The position is accountable for delivering service excellence to onboard guests, including meals, storytelling, and sales enabling the creation of life changing experiences This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area...

  • Onboard Server

    24 hours ago


    Vancouver, British Columbia, Canada Rocky Mountainer Full time

    Want the summer of a lifetime? Spend the rest of the Summer traveling through breathtaking scenery on the Rocky Mountaineer Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies. We are looking for exceptional Servers to join our team who can provide service...


  • Vancouver, British Columbia, Canada Rocky Mountaineer Full time

    PurposeReporting to the Guest Services Manager, the Galley Host position is responsible for preparing all meals and delivering an excellent service and culinary experience to our onboard guests, thereby enabling the creation of life changing experiences.This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an...


  • Vancouver, Canada Cloudsquare Full time

    **About Cloudsquare** Cloudsquare is a revolutionary Salesforce consulting and product development firm dedicated to becoming long-term partners with our clients by supporting them through their technology and business transformations. Founded in 2018, Cloudsquare is a fully remote organization celebrating a global culture of collaboration spanning over...

  • Onboard Server

    3 days ago


    Vancouver, Canada Rocky Mountainer Full time

    Want the summer of a lifetime? Spend the rest of the Summer traveling through breathtaking scenery on the Rocky Mountaineer! Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies. We are looking for exceptional Servers to join our team who can provide...

  • Onboard Server

    3 weeks ago


    Vancouver, Canada Great Canadian Railtour Company Ltd Full time

    Spend the Fall traveling through breathtaking scenery! Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies. We are looking for exceptional Servers to join our team who can provide service excellence to our onboard guests and champion of our values and...


  • Vancouver, Canada Rocky Mountainer Full time

    Purpose Reporting to the Guest Services Manager, the Galley Host position is responsible for preparing all meals and delivering an excellent service and culinary experience to our onboard guests, thereby enabling the creation of life changing experiences. This position is deemed Safety Sensitive. This position requires the incumbent to periodically access...

  • Onboard Server

    1 day ago


    Vancouver, Canada Rocky Mountainer Full time

    Want the summer of a lifetime? Spend the rest of the Summer traveling through breathtaking scenery on the Rocky Mountaineer! Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies. We are looking for exceptional Servers to join our team who can provide...

  • Onboard Server

    3 days ago


    Vancouver, Canada Rocky Mountaineer Full time

    Job Details Description Want the summer of a lifetime? Spend the rest of the Summer traveling through breathtaking scenery on the Rocky Mountaineer!  Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies. We are looking for exceptional Servers...


  • Vancouver, Canada Ntirety Full time

    COMPANY OVERVIEW:With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable...


  • Vancouver, Canada Rocky Muntaineer Full time

    The Guest Services Manager (GSM) reports to the Train Manager/Senior Onboard Manager. This position is accountable for leading the delivery of guest service excellence. The GSM is a people leader who role models the values and culture of the organization and supports the Onboard Host team through training, coaching and performance management programs. The...


  • Vancouver, Canada Rocky Mountainer Full time

    The Guest Services Manager (GSM) reports to the Train Manager/Senior Onboard Manager. This position is accountable for leading the delivery of guest service excellence. The GSM is a people leader who role models the values and culture of the organization and supports the Onboard Host team through training, coaching and performance management programs. The...


  • Vancouver, British Columbia, Canada Rocky Muntaineer Full time

    The Guest Services Manager (GSM) reports to the Train Manager/Senior Onboard Manager.This position is accountable for leading the delivery of guest service excellence. The GSM is a people leader who role models the values and culture of the organization and supports the Onboard Host team through training, coaching and performance management programs. The GSM...

  • Server

    2 months ago


    Vancouver, Canada Frankie's Italian Kitchen & Bar Full time

    The Company Frankie’s Italian offers traditional Italian dishes made from fresh and simple ingredients in our scratch kitchen, classic cocktails, craft beer and an international wine list. Our restaurant setting is in a premium casual style. Our adjoining Jazz Club hosts live music Thursday thru Sunday evenings featuring the finest musicians both locally...


  • Vancouver, British Columbia, Canada Great Canadian Railtour Company Ltd Full time

    PurposeThe Guest Experience Logistics reports into the Senior Onboard Manager.This position is accountable to support the Onboard team with predeparture preparations and administrative functions.The Guest Experience Logistics is responsible for supporting onboard crew, (Managers, Hosts and Onboard Support Co-coordinators) by providing documentation and...

  • Luxury Sales

    3 weeks ago


    Vancouver, Canada Park West Gallery Full time

    Park West Gallery is one of the world's largest art dealers, bringing artwork directly to millions of collectors since 1969. We conduct art auctions and have Art Galleries on close to 100 cruise ships around the world. We also host weekly, live, online art auctions. We currently have four Land Galleries including our latest in New York City. We believe Art...

  • Account Manager

    1 week ago


    Vancouver, British Columbia, Canada Ntirety, Inc. Full time

    NetNation, a division of Ntirety, is a leader in providing innovative, reliable and secure online solutions to SMBs through direct and indirect channels. NetNation delivers reliable, secure, and scalable online solutions to over 500,000 customers worldwide. NetNation has emerged as one of the largest private labeled SMB hosting solution providers in the...


  • Vancouver, Canada Pedalheads Bike Camps Inc. Full time

    This role is a seasonal position from April untill September. In the months that your region is operating camp, the work schedule could transition into a Sunday-Thursday work schedule from a Monday-Friday work schedule. **Duties and **R**esponsibilities** **Seasonal Hiring**- Consult with the City Manager/ Regional Manager to determine staff requirements...


  • Vancouver, Canada rennie Full time

    **Position**:Sales & Events Administrator **Reports to**: Vice President, Rennie Consumer Services **Job Type**:Full Time, Permanent & Hybrid (4 days in office & 1 day work from home) **About rennie** rennie brings a thoughtful, trusted approach to the real estate industry, supporting our clients and communities for more than 40 years. Founded on a...