Onboard Server

3 days ago

Vancouver, Canada Rocky Mountainer Full time

Want the summer of a lifetime? Spend the rest of the Summer traveling through breathtaking scenery on the Rocky Mountaineer

Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies.

We are looking for exceptional Servers to join our team who can provide service excellence to our onboard guests and champion of our values and culture. Someone to help the delivery of food service excellence.

You will be traveling onboard the train, between Vancouver, BC and Banff/Jasper Alberta. While working onboard the train you will receive paid accommodations, and crew meals.

Our mission at Rocky Mountaineer is to give both guests and employees life changing experiences while traveling in the world's largest privately owned luxury passenger train. Working at Rocky Mountaineer means surrounding yourself with great people and together sharing extraordinary experiences.

What are you waiting for? Apply now and embrace the opportunity to showcase the phenomenal vistas of the Canadian Rocky Mountains to local and worldwide travelers alike

This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of guests, team members, the public, property or the environment.

Key Areas of Accountability

  • Deliver world class service and life changing experiences for guests.
  • Create an environment where guests feel welcomed, engaged, and valued by anticipating their needs, being attentive, and providing a high-quality guest experience.
  • Resolve guest-related concerns by listening with empathy and provide timely resolution.
  • Prepare and deliver the beverage, meal, and snack services per established standard operating procedures (Silver or Gold Leaf) in a positive, polished, and professional manner.
  • Prepare coaches as required (pillows, blankets, galley set up, cart preparation and daily inventories)
  • Collaboratively work in a team environment and consistently demonstrate strong time management skills.
  • Clean and stock railcars, galleys, and washrooms to set standards at the end of each rail leg.
  • Maintain correct inventory levels and reconcile as required at the end of each trip.
  • High level of awareness for the health and safety of both guests and crew.
  • Adhere to all RMs safety and security standards.
  • Adhere to our policies and procedure for the donning(wearing), doffing(removal), and disposal of personal protective equipment (PPE) to reduce or prevent exposures to hazards and other health risks.
  • Upholds sanitary practices for food handling, general cleanliness, maintenance of galleys and other service areas.

Qualifications

Education / Certifications / Knowledge

• Serving It Right (SIR) required

• Fluency in English language

• Proficiency in Mandarin, German, Spanish, and French considered an asset

Experience

• Service delivery in a full-dining (food and beverage), luxury/fine-dining establishment desired

Skills

• Solid communication and interpersonal skills

• Solid serving and hosting skills

• Ability to work under pressure in a fast-paced environment.

• Skilled at working in diverse teams

Attributes

• Demonstrate empathy and compassion when interacting with guests

• Maintain a professional and polished appearance

• Energetic, motivated, hardworking and committed to delivering guest service excellence

• Ability to work independently and as part of a team

• Demonstrate a professional, accountable work ethic; self-motivated

• Exceptional physical endurance and emotional resiliency with the ability to work long days

Work Environment

• Ability to work consecutive long days (10+ hours)

• Able to travel away from home base for up to 4 - 6 days at a time

• Must be able to lift and carry up to 50 pounds

• Valid form of ID for domestic travel requirements (passport, driving license etc.)

• Must be legally allowed to work in Canada for the duration of the operating season (April - October)

Hourly wage: $20.00/hour + overtime + gratuities

Please ensure to opt-in for text messages when you apply in order to receive interview updates

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

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