Manager, Communications

4 days ago

Edmonton, Canada EPCOR Full time

Highlights of the job

We have three exciting opportunities for talented individuals to join the Communications & Public Engagement team at EPCOR as Manager, Communications.

The other two positions - one supporting Electricity and one in Water - will play important roles in issues and emergency management and participate in delivering an enhanced customer experience through direct interactions and the implementation of recommendations that highlight your commitment to our reputation.

Operational communications is just that. We support operations, connecting them with the rest of Team EPCOR and with our customers.

What sets you apart is your excellent coaching skills and ability to empower your team members. You are have demonstrated experience and enjoy working alongside a varied client base. You’re as interested in the perspectives of the long-time foreman as you are in providing guidance to our leaders about communications. People credit you for being calm when faced with an issue, even if it’s the emergencies that attract you to an operational environment. Reporting to a Senior Manager, Operational Communications, you will join a team of communication professionals and deliver thoughtful, strategic plans that leverage multiple channels to achieve business unit and EPCOR goals.

**_Please indicate which role(s) you are interested in on your resume and/or cover letter._**

What you’d be responsible for
- Recruiting, developing and leading a strong and diverse team, including setting appropriate goals and expectations with corresponding performance metrics.
- Producing high-quality work that reflects strong attention to detail.
- Leading by example with the behaviours, attitudes, and mindset consistent with a positive organizational culture.

Communications Role (1 Vacancy) - Electricity
- Leading internal communications initiatives that align with EPCOR’s brand and values, advance business unit priorities and address operational needs.
- Providing strategic recommendations to various client groups that result in relevant, engaging and timely messages for diverse audiences.
- Developing and executing measurable communications plans using many platforms and tactics, including working collaboratively on media relations, social media and other digital components.
- Overseeing and playing a hands-on role in the execution of day-to-day operational communications activities tied to business unit goals, such as safety and customer experience.

Issues and Emergency Roles (2 Vacancies) - Electricity and Water
- Developing and executing robust plans that keep customers and stakeholders informed during operational events.
- Managing issues, providing media responses and acting as a spokesperson for business unit responsibilities.
- Assessing customer opportunities and threats; recommending and implementing appropriate plans to improve the operational effectiveness of the function.
- Developing, implementing and reviewing communications processes to ensure compliance to policies, standards, regulatory requirements, and inclusion of effective risk mitigation measures.
- Providing responses to external stakeholders to support understanding and awareness of complex issues.
- Continually defining ways to increase stakeholder satisfaction and to deepen working relationships internally and externally.
- Identifying and analyzing issues impacting the Water or Electricity Operations’ business and establishing initiatives for continuous improvement to ensure objectives are achieved.

What’s required to be successful
- Bachelor’s degree with preference to an education in Public Relations, Communications, or Marketing from a recognized post-secondary institution. A general business or liberal arts education, or a diploma-level education, combined with relevant work experience would be considered.
- 7+ years of experience with a career that reflects external and internal communications expertise
- Experience managing communications and issues in an operational environment and within a complex organization, along with proven success leading a cross-functional team and influencing across organizational boundaries
- Strong communicator in all formats, with a track record that shows excellent judgment, critical thinking, and an ability to weave your communications/public relations expertise into varied products
- Experience in developing stakeholder communications materials and presentations and knowledge of customer experience trends
- Thorough understanding of current and emerging digital channels, and how they can optimize communications strategies
- Skilled in media, crisis communications and emergency response, with Incident Command System 200 training considered an asset
- Understanding of the utility industry, Alberta power markets, and regulated businesses are assets
- Experience managing budgets, with an understanding of financial reports
- Proven team leader and collaborator, who focuses on creating a positi

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