Customer Service Specialist/sales
3 weeks ago
**Position**:Customer Service Specialist/Sales**
**King's Services Core Values**
Honesty and Integrity - _Doing the right thing even when no one else is watching._
Sense of Urgency - _Don't wait for tomorrow to perform what can be accomplished today._
Positive Attitude - _Be the person everyone wants to be around_
Hardworking - _Dedicated people that go the extra mile_
Teamwork - _We are one company, one team_
**Position Overview**
**This position is full-time and permanent.**
**Key Responsibilities**
- Receive incoming and place outgoing calls in a friendly and professional manner while actively listening to their concerns, providing guidance on our services to suit their needs.
- Identify, evaluate, and prioritize clients' requests to ensure that inquiries are solved in a timely manner.
- Process customer quotes and bid proposals, following up regularly until closed.
- Accurately book, confirm, track, and enter client requests and information into our custom database.
- Develop new business and service opportunities from existing and new clients
- Resolve or refer more complex problems to the appropriate associate
- Work and communicate with all departments, so customer needs are appropriately managed.
- Maintain the highest level of client satisfaction.
- Perform other duties as required.
**Requirements**:
- High School with the equivalent combination of office education and work experience
- Minimum of one-year phone customer service experience required, phone sales experience is an asset
- At least one year of experience with data entry into software database
- Excellent phone etiquette, verbal, and written communication skills.
- Strong computer skills, especially MS Office or custom databases
- Must be able to multitask, prioritize and manage your time.
- Ability to operate effectively in a fast paced, growing team environment
- Strong critical thinking, analytical and problem-solving skills combined with keen attention to detail.
**Working Conditions**
Office
Repetitive tasks
Working at a computer for long periods
**Must** have reliable vehicle as bus access is not available
**What we offer**
- Health and Dental Benefit Plan
- Vision Care
- Long Term Disability
- Group Insurance
- Paid Vacation
- Reward Programs
- RRSP
- Statutory Holidays
- On-site Parking
- Opportunity to Grow
**Job Types**: Full-time, Permanent
**Salary**: $16.00-$18.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Headingley, MB: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
Application deadline: 2023-02-05
Expected start date: 2023-02-06
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