Guest Services Agent
2 weeks ago
Best Western PLUS Winnipeg West
Headingley, MB
Full Time - Permanent
Must be willing to learn all front desk shifts, AM, PM and Audit
We are looking for a welcoming and warm personality to be a part of our team. Someone who has experience in customer service, engages easily, is energetic and organized.
Terms of Employment: Permanent, Full-Time, Evening, Day, Weekend, Holidays
Estimated Hours: 32-40 hours per week
Specific Skills
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Process telephone calls
- Provide information on hotel facilities and service
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Arrange services required for guests with special needs
- Secure guests' valuables
- Process wake-up calls
- Store and retrieve luggage
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain occupancy statistics
- Customer service oriented
- Follow emergency and safety procedures
- Work with mínimal supervision
- Clerical duties (i.e. faxing, filing, photocopying)
- Keyboarding
- Perform light housekeeping and cleaning
**Job Types**: Full-time, Permanent
**Salary**: From $14.00 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
**Experience**:
- customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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