Decision Sup. Specialist, Hmms

4 weeks ago

London, Canada St. Joseph's Health Care London Full time

Posting # 52716 - [ Non-Union ]

Decision Sup. Specialist, HMMS

HMMS
Healthcare Materials Management - London, ON
Full Time

HMMS is a joint venture between St. Joseph's Health Care London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract Management, Purchasing, Accounts Payable, Logistics, Supply Chain Systems and Inventory Management for the London Hospitals and numerous healthcare organizations throughout Southwestern Ontario.

Reporting to the Director, the Decision Support & Quality Improvement Specialist role will support the day-to-day oversight of the Decision Support & Quality Improvement Analysts and their workload. The Specialist leads the development of organizational data to drive decision making and performance measurement within HMMS. They will lead the Analysts in the facilitation of executing quality improvement initiatives.

The role of Specialist will create an environment for the team to reach the departmental and organizational goals; make recommendations to achieve desired outcomes; where appropriate, reallocate resources to meet the needs of those we serve; and present internal customers with options that make efficient and effective use of resources.

Performance is monitored through a number of Key Performance Indicators related to servicing our customers with data and improvements. This position is responsible for assuring team performance as it pertains to data collection and analysis and quality improvements.

This role has 5 main areas of responsibility that they will be accountable for: Data Management and Analytics, Quality Improvement Initiatives, Reporting, Data Strategy and Team Leadership.

This position will communicate and interact regularly with HMMS departments to review data, assess performance and respond to questions, and implement innovative reporting tools and visualizations to maximize interpretability and usage of performance reports. There will be an expectation to extract, transform and analyze complex information to produce meaningful and insightful information to support strategic, operational and quality improvement initiatives across the organization.

This role will be instrumental in utilizing quality improvement & change management tools to facilitate change within organization, overseeing the monthly HMMS Quality KPI and Customer facing dashboards, analyzing and identifying emerging trends and root causes, establishing goals and targets for various departments, and providing objectives to operationalize and measure achievement.

From a leadership perspective, this position will provide training, and guidance on all standard operating procedures to ensure consistency and accuracy, acts as a liaison for customers, suppliers and internal teams, facilitates meetings with regards to improvements to processes, and coaches & mentors team members to ensure customer needs/expectations are met, and daily tasks are completed accurately and efficiently.

**Essential Qualifications**
- A Bachelor's Degree in Engineering, Biostatistics/Statistics, Math, Computer Science, or a degree with training in data collection, analysis and data management required.
- Minimum 3 years relevant experience with quality improvement initiatives and/or leadership
- Independent, self-directed, motivated, hardworking individual, with a positive attitude
- Critical & proactive thinker, Experience in analytical & problem-solving skills, inclusive approach to daily workload
- Collaborates well with others, flexible, works well both independently and in a team; ability to offer and receive constructive feedback. Strong interpersonal skills.
- Excellent computer skills including demonstrated advanced knowledge of Excel
- Excellent presentation skills, with working knowledge in public speaking and facilitating meetings
- Proven superior organizational & time management skills
- Demonstrated excellence in written and verbal communication skills, team building and ability to resolve conflict
- Customer Service skills with the ability to listen, and provide feedback to find a resolution
- Demonstrated self-awareness and an understanding of personal strengths and weaknesses in pursuit of continuous improvement
- Preferred:

- Basic programming skills would be an asset (SQL, Python etc.)

**Immunization Requirements**
- Provide documentation you have received two doses of the Covid-19 vaccine (primary series, boosters and/or XBB) OR one dose of XBB vaccine at least 14 days prior to the start date
- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox)
- Provide documentation of the Tuberculosis skin testing

**Posting date**: March 12, 2024
**Submission deadline**: March 18, 2024

**Wade Baillie, Human Resources**
- Your interest in this opportunity is appreciated._
- Only those under consideration will be contacted._

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