Dining Services Manager

6 months ago

Guelph, Canada HRG Canada TRS LP. Full time

**Position Summary**:
Manage all aspects of restaurants and private dining experiences. Assist in special event operations to provide exceptional service to all residents, guests and coworkers by performing essential duties effectively and efficiently. Ensure that all aspects of food and beverage services are in adherence with Brightwaters policies while being fiscally responsible.

**Qualifications**:

- Have two years’ relevant management experience.
- Maintain current Food Handler Card and Liquor permit.
- Maintain any certifications as required by state or provincial regulations.
- Demonstrate ability to communicate effectively in English, both verbally and in writing.
- Ability to perform basic mathematical functions (e.g., probability, predictability, deductions, fractions, percentages, ratios, proportions) to order supplies, convert recipes, etc.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to operate POS computer, make correct change and process credit card transactions.
- Basic knowledge of Excel, Publisher and Word.

**Essential Duties & Responsibilities**:

- Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
- Directly oversee front of house personnel duties, including but not limited to:
Ø Recruiting, hiring, supervising, evaluating, counseling, and, if necessary, terminating front of house dining services employees.

Ø Create, implement and conduct routine staff meetings, pre-shift meetings, and training programs.

Ø Assure staff is appropriately trained.

Ø Establish standards for service personnel performance and customer service.

Ø Assure servers are in dress code and order additional shirts and aprons as necessary.

Ø Complete and maintain monthly work schedule and duties for front of house personnel.
- Adheres to and enforces all company sanitation and safety procedures.
- Monitor the training of and enforce daily completion of proper cleaning standards for all equipment and service areas.
- Monitor use of and order service supplies as necessary.
- Monitor employee and patron activities in order to ensure liquor regulations are obeyed.
- Assist in monitoring compliance with health, fire and Liquor regulations regarding food and beverage preparation and service and building maintenance in dining and kitchen facilities.
- Assist in research, development, design and updating, maintenance and costing wine list and drink menus.
- Takes weekly inventory of wine and beer consumption in order to anticipate amounts to be purchased and/or requisitioned to maintain par levels.
- Possess proficient knowledge of preparation of drinks and keeps updated on new and revised beverage recipes.
- Assists servers in bar knowledge (e.g. proper glassware, correct garnish, ingredients, etc.).
- Control waste in all areas including labor, food, beverage and alcohol.
- Complete Resident Meal Attendance Log.
- Obtain complimentary and paid meal tickets from guests and record number of guest meals.
- Seat late arriving residents and guests as well as serve portion of meal missed.
- Address resident dining issues promptly (e.g., missing or change of food item, etc.).
- Ability to remain calm when confronted with an angry resident or guest.
- Capable of performing the work of all subordinates, including but not limited to:
Ø Taking orders;

Ø Serving food and drinks;

Ø Clearing tables;

Ø Read/write notes to hearing impaired guest and/or read menus to sight-impaired guests.

**Other Job Duties & Responsibilities**:

- Adhere to all community policies and procedures.
- Adhere to dress/appearance code. (Changes in attire may be permitted for special circumstances as directed by your supervisor).
- Perform all assigned work for the agreed-upon wage, accepting no additional payment or gifts from residents, vendors, or others.
- Promote resident advocacy and demonstrate excellent customer service skills.
- Serve as a role model for other employees by displaying a responsible, cooperative, respectful, and positive attitude.
- Represent the community in the community at large in a professional, courteous, and friendly manner.
- Demonstrate ability to perform duties under time constraints and deadlines.
- Attend education and training classes as required by state or provincial regulations.
- Perform other duties as assigned.

**Commitment To Equal Opportunity**

Brightwater Senior Living is an equal-opportunity employer and strives to provide an environment in which human dignity prevails. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, perceived race, color, national origin, citizenship status, ancestry, creed, religion, age, marital status, fa

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