Premium Suites

4 weeks ago

St Catharines, Canada Meridian Centre Full time

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES
- Liaison with Premium clients as the primary contact for the selling, obtaining, and administering of Food & Beverage orders for Suite and Club Seat holders, & Catering clients.
- Liaison with the Food & Beverage Manager and/or Director as needed, regarding clients, staffing, and orders, etc.
- Utilizing the Clover Sport POS system to:

- prepare Banquet Event Orders (BEOs);
- distribute BEOs to Supervisors as needed.
- print and distribute opening/closing reports and suite orders.
- input all credit card transactions, payment processes and client billing.
- Supervises Quick Service food and beverage operations including Club Lounge Bar, and In Seat Service as per event needs.
- Supervises food and beverage employees in the preparation, production, service, storage and cleanup of all food and beverage operation areas and services in the Premium Level.
- Assists in the training of food and beverage employees, Front of House & Culinary Teams, in the preparing and cooking of foods to ensure high quality, efficient and profitable standards.
- Understand all menus, product offerings, packaging, and pricing and ensures all food and beverage outlets have proper displays and merchandise.
- Directs storage, prep, service, and cleanup of food and beverages to employees for events in Premium Level & Catering Areas.
- Develops position charts for employees and assigns staff to workstations to meet business needs.
- Reconciles sales, tabulates receipts, and balances accounts from Point-of-Sale and electronic payment terminals.
- Inventories supplies on hand at end of each shift or other designated period.
- Works within guidelines and established food and labor costs.
- Involved in the coordination of interviews, recruiting, retention and training of new team members.
- Thoroughly and accurately uses applicable Purchasing Systems, Point-of-sale, and Timekeeping systems.
- Ensure consistent compliance with the A.G.C.O. and company policies regarding alcohol management.
- Ensure consistent compliance with all OHSA laws and regulations and company health and safety policies, programs, and procedures.
- Seek to increase business opportunities either by cold calling or answering requests in a fast-paced environment. Cold call people/businesses using a given phone directory to sell rental spaces and Catering services.

SUPERVISORY RESPONSIBILITIES

Under the direction of Food and Beverage Managers, the Suites & Catering Specialist carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include coordination of interviews, hiring, and training employees; planning, assigning, and directing work; rewarding; disciplining employees in conjunction with Department Managers; addressing complaints and resolving problems.

EDUCATION & EXPERIENCE
- Highschool Diploma (or equivalent) required.
- Previous supervisory experience in a food and beverage environment, and/or secondary education completed or ongoing in Hospitality or Culinary programs are considered assets.
- Front of House Banquet & Catering Service Experience
- A Passion for Hospitality & turning Moments into Memories for our Clients

SKILLS & ABILITIES
- Ability to function in a fast-paced, team-oriented environment.
- Ability to work under pressure, prioritize tasks and meet deadlines.
- Ability to spot and resolve problems efficiently.
- Ability to train workers in preparation of foods to ensure high quality, efficient and profitable food service.
- Excellent communication skills, both verbally and written.
- Exceptional customer service skills, guest orientated, and service minded.
- Ability to make quick, perform basic arithmetic and logical decisions.

CERTIFICATES & LICENSES
- Smart Serve Certified
- Food Safety Certified

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific physical demands for this job include close vision for review of information on a PC monitor, as well as hard copy output. In addition, regular use of hands for typing, reaching, and handling products and equipment. While performing the duties of this job, the employee is regularly required to stand, walk, and lift and /or move up to 50 pounds.

OTHER REQUIREMENTS

SALARY/WAGE: $21.50/Hour, 30 Weekly Hours/Avg, Season & Event Based

SCHEDULE:

- Evening Shifts
- Weekend Availability

SUPPLEMENTAL PAY TYPES: Gratuity Opportunities

CERTIFICATIONS:

- Smart Serve (required)
- Food Safety Certification (required)

**Job Types**: Part-time, Seasonal

Pay: $21.50 per hour

Expected hours: No more than 30 per week

Work Location: In person

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