Insurance and Risk/claims Coordinator

1 week ago

St Catharines, Canada City of St. Catharines Full time

**Summary**:
Responsible for providing guidance and assisting the legal team of the Legal and Clerks Services Department (“LCS”) on insurance administration and risk management for the City and will work closely with the team to meet the department’s goal to provide cost effective, high quality, and efficient service, while minimizing liability exposure to the City.

To be successful in this role, the incumbent will be a critical thinker, who is knowledgeable of current insurance legislation and legal processes and is adept at problem solving and will use their exceptional communication and organizational skills to execute the duties and responsibilities as outlined below
(these set out the principal functions of the position and shall not be considered as a detailed description of all the work requirements).

**Duties and Responsibilities**:

- Manage and coordinate the day-to-day tasks related to insurance and risk management for the City; including incident monitoring and reporting.
- Administer insurance incidents and claims, working closely with City Solicitors, insurance adjusters, assigned legal counsel, insurance companies and claimants including negotiating a reasonable settlement as authorized.
- Review and analyze claim loss-run to identify trends and areas of exposure.
- Collaborate with insurance providers, internal and external partners to investigate claims, assess exposure, and resolve matters when applicable.
- Identify and analyze risk exposure and establish loss prevention measures with a goal of developing a sustainable and responsible risk management system to reduce claims, financial loss and premiums.
- Review and provision of appropriate insurance coverage.
- Responsible for the development and implementation of risk management policies, and procedures in compliance with legislative requirements.
- Prepare correspondence such as letters of demand, acknowledgements, inquiries, denials, and memorandums to departments in reply to questions regarding claims, risk management or insurance coverage.
- Develop and maintain an insurance resource center and claim records system in the electronic data records management system to maintain records of all claims files from creation to closure.
- Review relevant budget account for proper file reserving. review legal opinion and strategize with counsel and management for best anticipated outcome.
- Attend settlement conferences, discoveries, mediations, pretrial or trial as required.
- Other related duties as assigned.

**Position Requirements**:

- Completion of post-secondary education and a minimum of five (5) years of progressive experience in claims, insurance and risk management, preferably in a municipal or other government environment.
- Chartered Insurance Professional designation from The Insurance Institute of Canada and/or a Canadian Risk Management (CRM) designation from The Risk and Insurance Management Society.
- Sound knowledge of the principles, practices, and theories of the risk management process, claims process, insurance legislation, and civil law.
- Demonstrated knowledge of relevant legislation, regulations, or standards (e.g. The Municipal Act; Property and Auto Insurance standards; CSA standards; Occupiers Act; Minimum Maintenance Standards etc.).
- Exceptional planning and time management skills with the ability to multi-task within a dynamic environment.
- Superior communication skills (written and verbal) with excellent interpersonal and collaboration skills to build effective relationships in a team environment.
- Detail oriented with exceptional research, analytical and critical thinking skills to solve problems and recommend solutions.
- High degree of integrity with the ability to maintain strict confidentiality and discretion.
- Proficient computer skills and working knowledge of Microsoft 365 Suite software programs, and the ability to adapt quickly to applicable software.
- Valid Ontario Driver’s licence, Class “G”, with a clean driving record.
- A demonstrated commitment to enhancing a safety culture.

**Salary Range**: Minimum $67,158 annually; Maximum $83,947 annually

**Expected Work Location**:City Hall (eligible for remote work)

**Hours of Work**:Currently Monday to Friday 8:30AM - 4:30PM

Applications received any other way will not be accepted.

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

**Job Types**: Full-time, Permanent

**Salary**: $67,158.00-$83,947.00 per year

**Benefits**:

- Company pension
- Employee assistance program
- Extended health care
- Life

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