Bilingual Customer Service Specialist, Rcap/rbc

2 months ago

Burlington, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual Customer Service Specialist, RCAP/RBC Leasing | Spécialiste contractuel, Service clientèle, Crédit-Bail RCAP et RBC Crédit-Bail

**What is the opportunity?**

**What will you do?**
- Provides after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
- Uses in depth knowledge of product features, systems, policies, procedures and services of RCAP and RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
- Resolves complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
- Makes outbound calls to internal/external partners to obtain clarification
- Mitigates against revenue leakage by charging respective fees for services

**What do you need to succeed?**

**Must have**:

- Excellent verbal, written and oral communication skills, in both English **and** **French
- Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
- Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
- Strong willingness and desire to learn and multi-task and work well within a team and independently
- Detail-oriented and able to understand the terms and conditions of the contracts
- Demonstrates RBC behaviours by having positive impact on business and individual performance in day to day activities with colleagues and partners by putting clients first, collaborating as partners, developing people, acting on our accountabilities, making decisions faster and prioritizing for greatest impact

**Nice to have**:

- Strong knowledge of lease, financing and ancillary documentation and credit policies
- Understanding of PPSA laws across the country

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- R_BC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

  • Rcap Equipment Finance Associate

    2 months ago

    Burlington, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Directeur Général National, Vente, Crédit-bail

    2 months ago

    Burlington, Canada Royal Bank of Canada Full time

    **Résumé du travail** **Description du poste** **Remarque : Il s’agit d’un rôle de leadership national et d’autres villes peuvent être considérés.** **En quoi consiste l’emploi ?** Dans le cadre de ce rôle de cadre expérimenté au sein de Crédit-Bail RCAP, vous serez responsable d’une équipe nationale d’agents à l’expansion des...

  • Bilingual Client Support Specialist

    1 month ago

    Burlington, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Bilingual Client Support Specialist

    1 month ago

    Burlington, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Rcap Equipment Finance Associate

    2 months ago

    Burlington, Canada Royal Bank of Canada Full time

    **Résumé du travail** **Description du poste** **What is the opportunity?** The Equipment Finance Associate plays a key national middle office role in mitigating credit, client, reputational and operational risks related to simple and complex leasing processes, supporting RBC Leasing products and services to business clients and partners. The Equipment...

  • Rcap Equipment Finance Associate

    2 months ago

    Burlington, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The Equipment Finance Associate plays a key national middle office role in mitigating credit, client, reputational and operational risks related to simple and complex leasing processes, supporting RBC Leasing products and services to business clients and partners. The Equipment Finance Associate is a key...

  • Bilingual Equipment Finance Associate

    1 month ago

    Burlington, Canada RBC - Royal Bank Full time

    Job SummaryReview lease documents and credit related information from customers. Ensure compliance with standard processes and regulations. Rely on a comprehensive set of practices, knowledge and skills to complete assignments.Job DescriptionWhat is the opportunity?RBC is hiring a Bilingual Equipment Finance Associate to drive a high quality, differentiated...

  • Compliance Officer

    1 month ago

    Burlington, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** Reporting to the Manager, PayEdge Compliance Dept. This position is primary responsible for handling PayEdge enrollment requests. Enrollments are managed with a high level of co-ordination, exceptional communication skills between clients and service partners, commitment to transparency, organization and ability...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Burlington, Canada MT Talent Full time

    Overview: MT Talent Solutions is proud to partner with a global market leader in their sector. With over employees and years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language...

  • Bilingual Customer Service Specialist

    1 week ago

    Burlington, Canada MT Talent Full time

    Overview: MT Talent Solutions is proud to partner with a global market leader in their sector. With over employees and years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language...

  • Collections Associate

    2 months ago

    Burlington, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Bilingual Customer Service Specialist

    3 weeks ago

    Burlington, ON, Canada Mttalentgroup Full time

    Bilingual (French) Customer Service Representative Location: Burlington, ON Overview MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing...

  • Manager, Credit

    3 weeks ago

    Burlington, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? In this role, you will be responsible for reviewing and decision client borrowing requests/transactions within delegated lending authorities (DLA) with focus on the balance of revenue maximization and the appropriate risk profile. You will ensure the safety and soundness of RBC funds through strong judgment...

  • Manager, Credit

    2 weeks ago

    Burlington, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? In this role, you will be responsible for reviewing and decision client borrowing requests/transactions within delegated lending authorities (DLA) with focus on the balance of revenue maximization and the appropriate risk profile. You will ensure the safety and soundness of RBC funds through strong judgment...

  • Bilingual Customer Service Representative/ Service

    2 weeks ago

    Burlington, Canada Eaton Industries (Canada) Company Full time

    Eaton’s ESSG CA Canada division is currently seeking a Bilingual Customer Service Specialist (English/ French) in our Burlington, ON head office or in our Lachine, QC facility to join our team. This role offers a hybrid model with benefits as from Day1. **Position Overview**: - Serve as a key point contact for all product related activities that are...

  • Dept. Mgr., Equipment Finance Associates

    1 month ago

    Burlington, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Bilingual Business Development Specialist

    1 month ago

    Burlington, Canada Konecranes Full time

    Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA: **Bilingual Business Development Specialist**: - At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses....

  • Bilingual Customer Services Rep

    2 weeks ago

    Burlington, Canada Randstad Canada Remote Work Freelance Full time

    Bilingual Customer Account Specialist - Financial in BurlingtonDo you want to work for a Global organization with a reputable brand? Then we might have the perfect opportunity for you! We are hiring for a contract, fully Bilingual Customer Account Specialist in the Burlington area. In this role, you will be responsible for collecting delinquent active...

  • Bilingual Customer Services Rep

    2 weeks ago

    Burlington, Canada Randstad Canada Remote Work Freelance Full time

    Bilingual Customer Account Specialist - Financial in BurlingtonDo you want to work for a Global organization with a reputable brand? Then we might have the perfect opportunity for you! We are hiring for a contract, fully Bilingual Customer Account Specialist in the Burlington area. In this role, you will be responsible for collecting delinquent active...

  • Bilingual Customer Services Rep

    2 weeks ago

    Burlington, Canada Randstad Canada Full time

    Bilingual Customer Account Specialist - Financial in BurlingtonDo you want to work for a Global organization with a reputable brand? Then we might have the perfect opportunity for you! We are hiring for a contract, fully Bilingual Customer Account Specialist in the Burlington area. In this role, you will be responsible for collecting delinquent active...